Hydrohealth customers (4.4/5) report significant health improvements, particularly for kidney function, with exceptional customer service widely praised, but hardware durability issues and payment/refund disputes create serious concerns for a meaningful minority.
What customers love
Common concerns
Customers mention
In September 2025, my husband Ed, developed Sepsis, and the paramedics who came to the house, told me that he was gravely ill and may not make it to hospital. I was numb with shock. We were teenage sweethearts who, through no fault of our own were apart for 39 years and we found each other again in 2016, and married in 2022. So to hear that my husband of three years was on the point of death, was devastating. Ed was directly admitted to ICU, bypassing the emergency department. He was there for four weeks, and required a ventilator, and kidney dialysis. He also developed pneumonia and two perforated stomach ulcers. Ed remained in hospital for two months and it was around the date of his discharge that I discovered the Hydrohealth bottle, through an email I received from the company, packed with very interesting information regarding the benefits of drinking hydrogen water. This really got my attention. It all made perfect sense, and it brought us a glimmer of hope during a very dark time in our lives. With Ed's poor kidney function causing great concern, I did a little more research before ordering a bottle, but I received some AI feedback that told me that hydrogen water can damage the kidneys at a cellular level. My heart sank to my boots; then I remembered the email that I had received from Hydrohealth and I decided to reach out to ask them directly if the AI information was accurate. I received a very prompt reply explaining that the AI information was incorrect, and reassured me by explaining how it was wrong. The team were and are genuinely concerned about the false information I had received, and also for Ed, on his journey back to wellness. They could not have been more helpful and reassuring. I ordered a Hydrohealth water bottle and Ed has been using it for approximately five months. He attends the renal clinic for reviews. I promised James and Gail that I would update them in a review, once we received Ed's latest report from the consultant. We received the report today, and Ed is now asymptomatic of his renal impairment. His HbA1c (blood sugar ) is satisfactory, and his blood pressure, although raised due to the stress and anxiety of visiting the hospital, has dropped fron 184/104 to 146/86. We are delighted with Ed's amazing progress since he started drinking Hydrogen water. He is also walking normally again, unaided. His energy is returning and he did some work in the garden last weekend. We cannot thank Hydrohealth enough for their constant availability, genuine concern, advice and support throughout, and ongoing. I have no hesitation in recommending the Hydrohealth team, and their products. I will be ordering a Hydrohealth bottle for myself soon, I am so impressed. Ed and I wish everyone well on their Hydrohealth journey.
Since buying my hydro bottle ..I feel much better knowing it’s helping my CKD. Also got one for my daughter in law and my sister in law. Thank you so much.
I reached out and got a response fairly quickly, and the person I spoke with was friendly and helpful. Everything got resolved without any hassle.
I received my Hydrohealth bottle early March, 2026. Initially, I started using the bottle and was not sure if there was any notable different. But, after a few days I began to notice some change in my breathing. I was not as tired. This encouraged me to continue using every day. I took on a cruise and began to notice that I was able to walk distance. So, I was happy to see that it was a good buy. But, then I went to use it and to my surprise it was not working. I kept trying to get it to work for a hours. I kept trying to get it to work. With no success I was not able to get it working. This led to my contacting the company with my concern. It was surprising that there was a message received the same day. They made suggestions on what to do. I had tried a few of the suggestions. After several messages and the lack of getting the bottle to work. They were very engaging with me. Suggestions made lead to no resolution. I didn't have any indication on what the plan for resolve the matter. But, then I received a message that a Hydrohealth Bottle was being delivered the next day. Wow, I was truly not expecting such a quick response. There were no questions asked. This is not something I had seen, and I was so surprised. This is great customer service. I am so impressed that this company was willing to accommodate to meet the need of their customers. This is something I would like to see with other companies. I must say that this was something positive that I wanted to share as this gave me such confidence in this company, A++
Hydro health has changed my life. When I first saw the advert I was sceptical. However second time I listened to it all the way through and although, for me it was a lot of money I thought if it works it will be worth every penny, so I ordered it. Last week after using the flask of water for just over 3 months I had my first kidney blood test. I have had stage 3 Kidney disease for quite some years so any improvement would be welcome. Yesterday my results came back completely Normal. I am so very delighted I bought the Hydro Health flask. I could tell it was working as I had stopped getting infection s. I highly recommend this product. It is worth every penny and I am going to continue to use it to ensure my kidneys stay in tip top condition.
Customer service was great in my case. I spoke with Dario who was friendly and took the time to understand my issue. Everything was sorted out faster than I expected, and the whole process felt smooth.
I was very impressed how fast it was delivered. I followed the instructions on cleaning it before I started to use it and that was very simple to do. I did have a problem with the power button cover on the front being partially off, but I managed to o get it back in on and I emailed them about it. I received a quick response about it and they assured me that since it's charging I don't have to worry about it being damaged and if I have issues in the future to o contact them and they'll help resolve any issues. I've only had the hydrogen bottle for 3 days and it's been working fine. I use filtered cold water and drink it we I think 30 minutes of it being charged. I've had trouble sleeping and since using this for a few days I have slept really well. The water tastes really good and I prefer adding filtered cold water vs room temperature water. So far I do drink at least 4 bottles of water everyday. I'll update more later when I've used this for a while and get my lab results back to see if it's helped increase my eGFR, which right now is 44, stage 3B kidney disease. This is the main reason I bought the Hydrogen Pro hydrogen water bottle.
Delivery was fast and the product came in good condition. After using if for a while, I can say it does what it's supposed to do. It's a reliable product and worth trying.
I've been using this for a few weeks now and honestly don't understand some of the negative comments. Mine works perfectly fine and everything feels solid. I also noticed a small improvement in how I feel, which was a nice bonus. Overall, I'm satisfied with the purchase.
I had a couple of questions about my order and the function. Got a response the same day. Good service.
Not my first brand of hydro bottles, but it could sure be the last I ever need
My mon didn't understand how the bottle worked. The people of Hydrohealth we're extremely nice and explained it all the way
First the product, the hydrogen bottle works as advertised. I have really noticed a difference in my health after 3 months of drinking two 14 ounces a day. The customer service is spot on. They answered all my inquiries in a timely manner. Great company.
Item arrived fast and as described. No complaints
The quality of the bottle is better than anything I've ever seen, I know wat bottle I will be using for years
Based on 40 verified customer reviews, Hydrohealth holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.