Hymans Robertson LLP Reviews: 40 Verified Reviews (1.1/5)

ReviewTerminal SummaryBased on recent reviews

Hymans Robertson LLP receives a 1.1/5 average rating with overwhelming complaints about pension administration delays, unresponsive customer service, and non-payment of benefits, offset only by one positive review from a business client praising their investment selection services.

What customers love

Investment performance and fund selection excellence (noted by IFA partner)
Occasional pleasant individual staff members during phone contact

Common concerns

Extreme delays in pension payments (months to years beyond promised dates), with customers unable to access retirement funds despite completing all requirements
Systematically unresponsive communication (unanswered phone calls, ignored emails, broken callback promises, no acknowledgment of document submissions)
Repeatedly requesting duplicate documents and changing requirements without explanation, particularly ID verification processes
Poor handling of sensitive matters (bereavement, early access for care needs) with lack of compassion and transparency
Widespread belief among customers that delays are deliberate to retain funds or that company may be in financial difficulty

Customers mention

pension payment delaysunresponsive customer servicedocument and ID verification issuesunanswered phone calls and emailsbereavement and family pension claims

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Showing 1 2-star review

Verified

Darrelle Bower

10 March 2026

Impossible to contact

My husband has been trying to contact you for over two weeks to take his pension, but no-one answers the phone, replies to emails, or calls back. This is frustrating! We want to try to sort this out before tax year end since it was due out last Autumn! He has now emailed the email address you give on here in the hope that someone does something Edit: I have amended my review since we have now had a call back and been promised a retirement pack that should have been sent in August.

Frequently asked questions about Hymans Robertson LLP

Is Hymans Robertson LLP trustworthy?

Hymans Robertson LLP is rated 1.1 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.

What is Hymans Robertson LLP's rating?

Hymans Robertson LLP has an average rating of 1.1 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Hymans Robertson LLP have?

Hymans Robertson LLP has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Hymans Robertson LLP — Review Summary

Based on 40 verified customer reviews, Hymans Robertson LLP holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.

Hymans Robertson LLP Reviews