Hymans Robertson LLP Reviews

What customers love

• Investment performance and fund selection excellence (noted by IFA partner)
• Occasional pleasant individual staff members during phone contact

Common concerns

• Extreme delays in pension payments (months to years beyond promised dates), with customers unable to access retirement funds despite completing all requirements
• Systematically unresponsive communication (unanswered phone calls, ignored emails, broken callback promises, no acknowledgment of document submissions)
• Repeatedly requesting duplicate documents and changing requirements without explanation, particularly ID verification processes
• Poor handling of sensitive matters (bereavement, early access for care needs) with lack of compassion and transparency
• Widespread belief among customers that delays are deliberate to retain funds or that company may be in financial difficulty