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User interface for ordering passes is way too complicated and made it unnecessary hard. Finding the right connection is hard too. Had to use other apps to find my connection. Configuring the trip within the app is way more complicated, than it was, when there were still paper passes. Have booked much more complicated flights in a fraction of the time.
Try claiming for a delay. You do it immediately and half way through completing the form with all the requests for screenshots of your phone they tell you you must re-submit tomorrow. There is no reason for that. Then after you complete the submission you get an automated e-mail demanding another screenshot and specifying requirements that are not mentioned in the submission screens. The screenshots are unnecessary - their records show whether you used your pass for the delayed train. They are just a hurdle to make claiming more difficult. The process is designed deliberately to make claims as difficult as possible. It is far worse than the processes of the railway companies themselves. Incompetent at keeping your data safe and cheats trying to stop claims for delays.
I have always really enjoyed using Interrail in the past, but my current experience has completely destroyed my trust in the company. I am one of the (many) users affected by the recent data leak. For weeks now, I have been waiting for a clear statement regarding exactly which of my personal data has been compromised. Despite reaching out multiple times, the customer service is completely ignoring my messages. What makes this situation so terrifying is that my ID data is involved. I am genuinely scared and deeply worried about the potential consequences of my sensitive information being exposed, and the absolute silence from the support team is only making it worse. It is a massive shame that a company I used to love and trust does not take its customers, their security, or their severe worries seriously. I expect much better communication and accountability when it comes to handling sensitive personal data.
Awful to complicated and not user friendly. We will certainly never use this again.
Other than the seat booking process being challenging, our information is at risk due to security breach.
Based on 40 verified customer reviews, Interrail holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.
