Joyofsweets has a severe operational crisis with a 1.4/5 rating driven by systemic failures in order fulfillment, shipping delays, and almost complete non-responsiveness to customer complaints.
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Placed an order start of December, obviously I understand it’s Christmas so there going to be busy. Shipping says 3-5 working days and yes you have to pay for the shipping- in my opinion if you have to pay for shipping the least i expect is to my order be delivered on time. That couldn’t be further from the truth. I’m still waiting 3 1/2 weeks later with 2 days before Christmas, I’ve messaged the instagram saying they’ll get back to me within 48 hours- 1 1/2 week later i’m still waiting for a reply. Don’t waste your money with this company as they’ll just keep your order despite you being a paying customer.
Terrible. Two items complete missing, and sent me 100g of liquorice rock instead of the 1kg I paid for! Have contracted by email three times, Instagram messages, contact form on website, commented on Instagram posts - no responses at all, not even an acknowledgment of receipt and saying they’ll come back later. Avoid.
Ordered my goods late November took until until the just a day ago (over 3 weeks) to get the goods. The customer service does not resolve issues, takes 2 days to come back to a quick response. Using tracking from my order, said it was dispatched - so said customer service - would send replacement if i confirmed i would like one (ofcourse i did); response then lacked AGAIN! My "replacement order" was sent on the same tracking number - so not a replacement but my actual order. Printing label in the box said its dispatch date was the 1st week of December. Basically if you are happy to order , chase and wait up to a month - its the company for you!
Based on 40 verified customer reviews, Joyofsweets holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.