Joyofsweets

What customers love

• Wide selection of sweets at competitive prices
• Product quality is good when items arrive as ordered
• Occasional exceptional service from owner/director when escalated

Common concerns

• Orders routinely fail to dispatch or arrive weeks late (3+ weeks common), with tracking showing parcels stuck with sender indefinitely
• Customer service unresponsive to emails, contact forms, and social media—most customers receive no reply or replies after repeated escalation
• Orders arrive incomplete or with wrong items, and refunds are either withheld, delayed, or incorrect amounts; company ignores requests for resolution
• Misleading dispatch timelines (claim 3-5 working days but take 3+ weeks); company closed for holidays without customer notification