Joyofsweets Reviews: 40 Verified Reviews (1.4/5)

ReviewTerminal SummaryBased on recent reviews

Joyofsweets has a severe operational crisis with a 1.4/5 rating driven by systemic failures in order fulfillment, shipping delays, and almost complete non-responsiveness to customer complaints.

What customers love

Wide selection of sweets at competitive prices
Product quality is good when items arrive as ordered
Occasional exceptional service from owner/director when escalated

Common concerns

Orders routinely fail to dispatch or arrive weeks late (3+ weeks common), with tracking showing parcels stuck with sender indefinitely
Customer service unresponsive to emails, contact forms, and social media—most customers receive no reply or replies after repeated escalation
Orders arrive incomplete or with wrong items, and refunds are either withheld, delayed, or incorrect amounts; company ignores requests for resolution
Misleading dispatch timelines (claim 3-5 working days but take 3+ weeks); company closed for holidays without customer notification

Customers mention

non-deliveryno customer service responsedelayed shippingmissing itemsrefund issueswrong orders

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Showing 1 4-star review

Verified

28 February 2026

Great Sweets, Great Price

Ordered 2 1KG create your own pick 'n' mix bags, a 250g create your own pick 'n' mix bag and some Turkish Delight. So impressed with the price, especially with the variety of sweets on offer. Delivery was longer than stated but that didn't bother me as this is a small business, and I'd much rather support a small business

Frequently asked questions about Joyofsweets

Is Joyofsweets trustworthy?

Joyofsweets is rated 1.4 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Bad. 10% of customers gave 4 or 5 stars.

What is Joyofsweets's rating?

Joyofsweets has an average rating of 1.4 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Joyofsweets have?

Joyofsweets has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Joyofsweets — Review Summary

Based on 40 verified customer reviews, Joyofsweets holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.

Joyofsweets Reviews