Kiwi.com Reviews

What customers love

• Easy-to-use website and mobile app with clear booking interface
• Competitive and low fares compared to airline websites
• Fast booking confirmation and straightforward process

Common concerns

• Dysfunctional customer support: AI chatbot 'Nathan' unhelpful, repetitive questions, difficult to reach humans, and unresolved issues
• No protection or assistance for flight changes within 48 hours of departure; premium service benefits not honored
• Hidden fees, price increases at checkout, restricted booking modifications, and misleading baggage allowance information
• Delayed or missing refunds, data entry errors on boarding passes, and lack of accountability when problems occur