Kiwi.com Reviews: 41 Verified Reviews (3.0/5)

ReviewTerminal SummaryBased on recent reviews

Kiwi.com offers a user-friendly booking platform with competitive prices, but suffers from severely inadequate customer service, particularly when issues arise close to travel dates or require human intervention.

What customers love

Easy-to-use website and mobile app with clear booking interface
Competitive and low fares compared to airline websites
Fast booking confirmation and straightforward process

Common concerns

Dysfunctional customer support: AI chatbot 'Nathan' unhelpful, repetitive questions, difficult to reach humans, and unresolved issues
No protection or assistance for flight changes within 48 hours of departure; premium service benefits not honored
Hidden fees, price increases at checkout, restricted booking modifications, and misleading baggage allowance information
Delayed or missing refunds, data entry errors on boarding passes, and lack of accountability when problems occur

Customers mention

customer service failureslast-minute flight changesrefunds and chargesbooking restrictionshidden fees

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Showing 1 5-star review

Verified

******

13 October 2023

Flight from Malindi to Nairobi

We booked flight from Malindi to Nairobi via JumboJest, eveything was pefect, plane was on time, no problem with tickets. Recommend to everyone!

Frequently asked questions about Kiwi.com

Is Kiwi.com trustworthy?

Kiwi.com is rated 3.0 out of 5 from 41 verified customer reviews on ReviewTerminal — rated Average. 2% of customers gave 4 or 5 stars.

What is Kiwi.com's rating?

Kiwi.com has an average rating of 3.0 out of 5 based on 41 customer reviews on ReviewTerminal.

How many reviews does Kiwi.com have?

Kiwi.com has 41 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Kiwi.com — Review Summary

Based on 41 verified customer reviews, Kiwi.com holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 2% of customers gave 4 or 5 stars.

Kiwi.com Reviews