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Klarna
ExcellentElectronics & Technology· SE

Klarna

Klarna.com
4.6

69 reviews

86%
5-star
90%
Positive
6%
1-star
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ReviewTerminal Summary

Klarna delivers a highly positive experience with its flexible payment plans and easy-to-use interface, though a small segment of users encounter account verification and payment processing issues that detract from the otherwise strong 4.6/5 rating.

What customers love

  • Flexible payment installments and buy-now-pay-later functionality that reduce upfront financial burden
  • Simple, intuitive app navigation and fast enrollment process with instant credit decisions
  • Wide merchant selection and ability to make necessary purchases without full payment capacity

Common concerns

  • Account verification failures preventing users from accessing purchasing power despite eligibility
  • Payment processing errors and confusing customer support responses regarding billing issues

Customers mention

payment planseasy to useinstallmentsflexible paymentsbuy now pay later
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Showing 2 3-star reviews
R
Verified
Robin Nowak
21 May 2026

payment methods

i do not like that i only have 2 choices. pay in full or minimum due.

N
Verified
Norell
20 May 2026

I rated you 3 starts because I have to…

I rated you 3 starts because I have to continuously open my credit just to do a soft pull even if I already have an open credit line. That is not conducive and doesn’t make sense especially if I’m not a new customer.

Klarna — Review Summary

Based on 69 verified customer reviews, Klarna holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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