Livingstone Brown delivers exceptional client care and positive outcomes for many clients, particularly in abuse redress and personal injury cases, but faces serious concerns around case management delays, communication failures, and potential conflicts of interest that have caused significant financial and emotional harm to some clients.
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My experience with Livingston Brown was absolutely superb. Very professional/and fast with the end result, I would also like to point out Charmaine who was dealing with my case. She was lovely/polite/professional/and very helpful Thankyou Guys.
They went above and beyond,nothing was ever to much trouble.guided me through my journey with great care and support.Charmaine came to feel like a friend. her kindness and sound advice gave me the strength when everything felt overwhelming. Would Highly recommend.
Very happy with the service I recieved from Sarah at Livingstone Brown. Very helpful and kept me in the loop from start to finish. Got the outcome I wanted so very pleased. Thank you so much.
Charmaine.and Kevin can't thank enough for all their hard work and effort dealing with my case Professional.and empathetic forever grateful to charmaine
Livingstone Brown represented me with Charmaine taking up my case.She was fully informative and empathetic in all stages kept me up to date with everything.I cant thank her enough
Livingstone brown handled everything with tact and kept me updated throughout the process. Was rather overwhelmed by it all but Charmaine Ciancio was fabulous and really appreciated all her patience.
Livingstone brown have been excellent from the start of my redress case .Charmaine has been so professional and caring from my first call and our last meeting couldn't thank her enough. For anyone who is nervous as I was about speaking up I would highly recommend Charmaine at livingstone brown glasgow .Briantc
This company has been of an exceptional standard and has had a very caring and professional attitude towards my case. They offered alot of understanding and delivered amazing support all the way through my experience with a very positive outcome.. I highly recommend this company to all you requires assistance. E.Riddell.
Excellent representation from this company
My experience: It took Mr Pike and Livingstone Brown 7 years to submit a form for the Redress and Criminal Injuries. 7 years of waiting and creating an almost unbearable mental strain, on an already mentally vulnerable person. 7 years of stress, inconvenience, and mental damage, and lost opportunities. Thousands of pounds lost, had I received compensation at an earlier date. I took my complaint to the Scottish Legal Complaints Commission: their response: The law firm should not apologise, no reduction in fees for anything, even symbolically for things Livingstone Brown had charged me twice for, and a compensation figure of £1.04 a week. (Or a sum of £350) The SCLL found 29 months of no work whatsoever, including one period of when there was 12 months when no work whatsoever was done on my case. In response to the SCLL I wrote a 24 page 8,200 word response, pointing out their errors. The complaints board response: I know you are not happy but I am satisfied. And she refused to alter one word of her worthless report. 10 months into the Scottish Legal Complaints Commission I lost faith and gave up on the complaints process. It was too traumatic dealing with pernicious staff at the SCLL. It was making me ill and causing me to become unbalanced. Despite having a great of information from day one at Livingstone Brown, I'm now 10 years on, waiting for an outcome with criminal injuries. In the end LB issued me an apology and dropped all of their fees. £4,000 Nevertheless, the process of trying to access a government compensation scheme has been 1000% worse than any abuse I received. 1000% worse as sexual abuse happened once, on some occasion, but I've had the last 10 years, so far, with no closure. Due to Livingstone Brown delays. If you too would like years and years and years and years and years and years and years and years of delays, by Livingstone Brown and then to be treated like shit by the unaccountable sclll, this is the law firm for you.
I was put in contact with these guys through an online link with regards to historic violent abuse as a child in children's homes. I was put in touch with a lady called Charmaine, who was amazing with me every step of the way. Charmaine was in contact often keeping me updated on the case, she helped me with my statements and evidence while being very professional and caring. In the end I was awarded compensation, which I could never have imagined or achieved without the help of Charmaine. I 100% recommend these guys to anyone in a similar situation.
From the outset Charmaine was very helpful, the process I had to endure took a very long time due to resolve but I always felt listened to and supported. Charmaine's diligence and tenacity was immense, she never let up in fighting my corner and was always available. I cannot express my gratitude enough.
Kevin Pike and his team were amazing. Contacted them nearly a year ago after the police failed to investigate my case against my ex and I couldn’t have asked for a better team to help. Kevin was really compassionate and would regularly keep in contact with me to let me know what was happening and helped me obtain compensation from the miss handled case and my ex. Would highly recommend him and his team.
Wonderful service provided in every aspect.would use again should I ever need their services.So grateful for all the work they did for me. Excellent.
Worst lawyers to deal with. Kevin Pike did not inform me of my court date. I made another appointment to see him. When I walked in he said we lost the case and you owe £7,000. I honestly nearly fainted. I did not even know when the court date was. Like other reviews have stated all they are interested in is the Legal Aid or any other form of money they can get. They leave you sitting for over half an hour after your appointment time. No respect for their clients. I would never ever recommend them to anyone. I had already left a review but it disappeared therefore I am updating my review just to warn anyone thinking of dealing with them. Please Don't
Based on 29 verified customer reviews, Livingstone Brown holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 62% of customers gave 4 or 5 stars.