Livingstone Brown delivers exceptional client care and positive outcomes for many clients, particularly in abuse redress and personal injury cases, but faces serious concerns around case management delays, communication failures, and potential conflicts of interest that have caused significant financial and emotional harm to some clients.
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My experience: It took Mr Pike and Livingstone Brown 7 years to submit a form for the Redress and Criminal Injuries. 7 years of waiting and creating an almost unbearable mental strain, on an already mentally vulnerable person. 7 years of stress, inconvenience, and mental damage, and lost opportunities. Thousands of pounds lost, had I received compensation at an earlier date. I took my complaint to the Scottish Legal Complaints Commission: their response: The law firm should not apologise, no reduction in fees for anything, even symbolically for things Livingstone Brown had charged me twice for, and a compensation figure of £1.04 a week. (Or a sum of £350) The SCLL found 29 months of no work whatsoever, including one period of when there was 12 months when no work whatsoever was done on my case. In response to the SCLL I wrote a 24 page 8,200 word response, pointing out their errors. The complaints board response: I know you are not happy but I am satisfied. And she refused to alter one word of her worthless report. 10 months into the Scottish Legal Complaints Commission I lost faith and gave up on the complaints process. It was too traumatic dealing with pernicious staff at the SCLL. It was making me ill and causing me to become unbalanced. Despite having a great of information from day one at Livingstone Brown, I'm now 10 years on, waiting for an outcome with criminal injuries. In the end LB issued me an apology and dropped all of their fees. £4,000 Nevertheless, the process of trying to access a government compensation scheme has been 1000% worse than any abuse I received. 1000% worse as sexual abuse happened once, on some occasion, but I've had the last 10 years, so far, with no closure. Due to Livingstone Brown delays. If you too would like years and years and years and years and years and years and years and years of delays, by Livingstone Brown and then to be treated like shit by the unaccountable sclll, this is the law firm for you.
Worst lawyers to deal with. Kevin Pike did not inform me of my court date. I made another appointment to see him. When I walked in he said we lost the case and you owe £7,000. I honestly nearly fainted. I did not even know when the court date was. Like other reviews have stated all they are interested in is the Legal Aid or any other form of money they can get. They leave you sitting for over half an hour after your appointment time. No respect for their clients. I would never ever recommend them to anyone. I had already left a review but it disappeared therefore I am updating my review just to warn anyone thinking of dealing with them. Please Don't
I am a single father who had lost my partner my two kids mother well I went with this firm in 2023 I had asked for a dna with my son because my name wasnt on his birth certificate I lost my doughter grew a hearing when they could have done better and but it looks like to mr they just wanted to do it for the money as were I have asked for appeals and geuse what they didnt I am left to not have my kids and mostly at my doughters hearing they didnt bring up everything but it shows you i am sick to the back teeth now i dont know if anyone else is seeing and feeling the same because thats how this firm works the way i see it they font get you appeals iv to just sit back just like a roaster no chance
DO NOT USE THIS COMPANY! ABSOLUTELY USELESS - they take on TOO MANY CASES, talk a good game to get the business and then don’t even read the evidence until the 11th hour; missing crucial evidence, pleading the case completely wrongly, jeapordising all chances of success. When you complain - because they have absolutely no defence for their lack of efficiency, professionalism and organisation - they then ‘drop the case’ entirely!!!! …at the 11th hr leaving you with no time to find alternative representation…citing issues and problems with the client (not themselves) …8’ spite of every shred of evidence being submitted on time and and in meticulous detail. An absolute SHAMBLES of a company; taking taxpayers money (via legal aid) for losing cases and causing already distressed and severely ‘at risk’ clients untold levels of additional anxiety( in some cases losing them their life savings and liveliehoods. UTTERLY APALLING !!!
After arranging a day and time to have a telephone call they didn’t bother to call me or contact me to reschedule. Very unprofessional.
The way they handle their business is awful
I DO NOT recommend Paul Mullen stitched me up and Paul Sturdy steer well clear, if your innocent they will land you in jail serving time for something you didn't do. They were more interested in legal aid, they were an absolute nightmare to get a hold of, many many false promises, not to be trusted. Look elsewhere, theirs better lawyers out there, they would avoid me at all costs when i went to jail for a crime i didn't commit, they didn't follow my instructions. I regret going to them they strung me along! Bullying me into things i didn't want to do, i was just money to them. Avoid avoid avoid!!!! I've lost everything because of them, their crooks they shouldn't be allowed to be lawyers. Paul Mullen bullied me into taking a plea bargain!!! Him & Lorraine Glancy are bullies , Lorraine is council not a QC. lies upon lies from this firm
Would have gave 0 stars if I could Took on an eviction of my tenant who hadn’t been paying rent for nearly year After me paying them the fee they then decided that they had previously represented the tenant in a previous eviction case as it was conflict of interest and pulled out leaving me with no lawyer as they done the part where the money was involved so no other lawyer would take it up from this point as there wasn’t the cash in it for them , I had to personally request time for the court to try And get another lawyer leaving the tenant rent free costing me more money , after no success I had to represent myself, I won the case as it was straightforward they hadn’t paid rent but if this was a complicated case it could have caused me to lose and half to restart again costing time and more money I wouldn’t recommend to anyone
If you're looking for a defense lawyer or family lawyer look elsewhere They are more interested in getting legal aid than representing you. If you're innocent you have a good chance of being stitched up and serving time for something you didn't do.
Livingstone Brown Solicitors and Estate Agents are the worst company I have ever used by a long way. Extremely slow, very poor service and a nightmare to deal with. I regret the decision to have them do our legal work and would not recommend them to anyone. Seriously, do yourself a favour and shop around. The world isn't exactly short of lawyers...
Based on 29 verified customer reviews, Livingstone Brown holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 62% of customers gave 4 or 5 stars.