Livingstone Brown delivers exceptional client care and positive outcomes for many clients, particularly in abuse redress and personal injury cases, but faces serious concerns around case management delays, communication failures, and potential conflicts of interest that have caused significant financial and emotional harm to some clients.
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As the widow of a client of theirs, I only had communications briefly with two members of their paralegal/assistant staff. The first person seemed to assume we were on matey terms which, given the circumstances at the time, I considered inappropriate, disrespectful and unprofessional. The other, some 16 months later, was obviously ill-informed but sent a letter, threatening legal consequences, anyway. Having added insult to injury, in neither case did my correspondents get back to me to explain, to clarify, or to apologise. I don't know whether that was just bad manners on their part, or lack of appropriate policy and supervision within the firm.
Based on 29 verified customer reviews, Livingstone Brown holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 62% of customers gave 4 or 5 stars.