Livingstone Brown

What customers love

• Staff professionalism and emotional support, especially team members like Charmaine Ciancio, Kevin Pike, and Elizabeth McAlpine who are praised for compassion, responsiveness, and dedication
• Successful case outcomes and compensation awards, with clients expressing gratitude for achieving results they could not have obtained alone
• Clear communication and regular updates throughout cases when properly managed

Common concerns

• Extreme delays in case progression (7-10 years cited), with documented periods of no work on files for months, causing mental strain and financial loss to vulnerable clients
• Inadequate case management, poor preparation, and failure to communicate critical information such as court dates, leaving clients uninformed about case status and outcomes
• Conflict of interest handling and withdrawals at critical moments, combined with financial incentives appearing to prioritize legal aid over client representation