London Appliances delivers strong service with a 4.4/5 rating driven by exceptional delivery, installation, and phone-based customer service, though a small segment experiences significant failures in repair scheduling and accountability.
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Ordering process was seamless, pricing competitive. I had to change the delivery date on the day, due to a small emergency at home, team were understanding and changed it with no charges applied. Always pleasant to deal with I always write reviews about my experience, it’s a valuable tools for the other customers to see how a company operates
Company continually lies, terrible customer service DO NOT USE.
Shazad and Shahab were 10/10 - friendly, fast and got everything done to the tee. Thanks!
Absolutely first class retailer. I found London Appliances on a list of stockists for the range cooker I wanted from the brand website. I spoke to them to confirm details and measurements and bought over the phone the next day. Jordan was very helpful when the delivery day I wanted wasn’t available but promised to email the delivery team to request earlier delivery. He confirmed that they could deliver a day earlier by phone. I got email confirmation of the order and text confirmation of delivery window. The delivery team rang me on the day to say they were 30 mins away and were very quick and professional. Great service and would definitely use them again.
Adil was incredibly helpful over the phone and on what’s app. He helped me find a washer/dryer I could get in less than 24hrs and it has been installed with great care by Mihail and Zaprain at great speed! Working all fine. Fantastic company and customer care. Highly recommend.
The enquiry was handled extremely efficiently and quickly. Whilst talking to sales operator Jordan, he was sending me WhatsApp to confirm our discussions and confirmed exactly what I was after. The installation was carried out perfectly, no mess and in real quick time. Arrival time was confirmed well in advance. Great company all round!
Easy to arrange. Delivery on time and expertly installed. All very professional
We have been delighted with the service provided by London Appliances. We were very let down by a big name high street supplier and discovered London Appliances as a result. Their telephone based customer service was superb and offered great advice as to what units to order based upon existing units that needed replacing. Unlike many organizations they did not merely suggest the most expensive replacement, but the ones that were most appropriate. Having used them once to replace one unit we subsequently tasked London Appliances to replace and install a series of appliances, all of which were done with great attention to detail and in a polite and courteous manner. We had the great pleasure of being attended to on all occasions by Shahab and Shaz and we will defiantly be drawing upon their dedicated services again in the future. Not only highly recommended, I simply wouldn’t consider going anywhere else from now on.
Great communication and super fast response times. Thanks for great service
My experience with this company has been beyond unacceptable. I reported a broken oven and was told by customer service that a replacement part had been ordered, and that it would arrive within 3–5 working days. They said that once the part arrived, they would arrange an appointment. After two weeks, I called them and was told the part would arrive the following week. After another two weeks, I called again and they finally booked me in for a Tuesday. I took time off work to wait for the engineer. By Tuesday evening, nobody had shown up. The engineer then told me he could not come and said he would arrange something the next morning. The next day, nobody called. I had to chase them again, and they told me they would get back to me the following day. Later, I received another call saying the appointment would be on Tuesday. Once again, I took time off work to wait. Then, when I called in the late afternoon because nobody had come, I was told they had “made a mistake” and that they actually meant Wednesday. So I lost another day waiting on Wednesday, and again nobody came. I called them three times and they did not answer. I then had to call customer service, who told me I would receive another call the next day to arrange a booking. The next day they called and said they would call me again the following week to book it in. That was followed by another three weeks of silence. At this point, this no longer looks like incompetence. It looks like customers are being strung along with excuses, false promises, and repeated no-shows. I wasted multiple days off work, spent weeks chasing updates, and was repeatedly given misleading information by both customer service and the engineer. Based on my experience, I would strongly warn others to stay away from London Appliance. If a company keeps promising parts, appointments, callbacks, and repairs that never happen, while the customer keeps losing time and money, people are entitled to question whether this is a genuine repair service at all. Terrible communication, repeated missed appointments, no accountability, and complete disrespect for the customer’s time. I do not recommend this company to anyone.
I've bought lots of high-end appliances over the years at many different retailers. There is no question that London appliances are the best people that I have ever dealt with. The person to ask for is Jordan - He is outstandingly knowledgeable, friendly, patient and professional. I will definitely be using this company again.
Ordered an integrated Fridge/Freezer in the afternoon. They installed it the next morning even though we're in Hertfordshire, outside the 'London Area'. Fantastic response! They spent quite a while making sure the doors were aligned properly a great attention to detail. Would highly recommend and will quite likely use them again if anymore kitchen appliances break.
Appliance in stock on Sunday, delivered and installed on Monday. Old appliance taken away. Whether on phone or delivering and installing, staff was extremely friendly, helpful and efficient. I highly recommend this company.
Order #25015. Can only verify the endless amazing reviews on London Appliances. Today, they fitted a Bosch dishwasher replacing the old one, which was integrated. That is something the majors do not deal with, but this team DOES! They did not rush, and were methodical, respectful and clearly knew their stuff. They left it perfect! This is what customer service is ALL about, and the new dishwasher was cheaper than AO. Forget AO - these guys are the best there is!!!!!!
Shiraz and Shav delivered and installed the washing machine after hours on a Saturday evening. Incredibly fast and efficient - the entire process took less than 30 minutes. Fully recommend.
Based on 40 verified customer reviews, Londonappliances holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.