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Londonappliances

londonappliances.com
4.4

40 reviews

83%
5-star
85%
Positive
15%
1-star
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ReviewTerminal Summary

London Appliances delivers strong service with a 4.4/5 rating driven by exceptional delivery, installation, and phone-based customer service, though a small segment experiences significant failures in repair scheduling and accountability.

What customers love

  • Fast delivery and installation with professional, friendly staff (often same-day or next-day)
  • Responsive phone-based customer service with named staff who solve problems flexibly
  • Competitive pricing and willingness to resolve errors without extra charges

Common concerns

  • Repair service: missed appointments, broken promises, weeks of delays and no-shows with poor follow-up
  • Inconsistent accountability: some customers report denial of damage/errors and failed commitments (collection, disconnection)

Customers mention

delivery speedinstallation qualitycustomer service responsivenessstaff knowledgerepair reliability
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Showing 40 reviews
C
Verified
Carolyn Putt
22 December 2025

My last cooker 'died' just before…

My last cooker 'died' just before Christmas and London Appliances really kindly delivered the new one just two days later, in time to cook the turkey! The men were so helpful and polite, super-clean and tidy and careful. I am SO HAPPY with this company and will definitely choose them next time!!! A***** on everything!

M
Verified
max
18 December 2025

Competitive prices and easy to order

Competitive prices and easy to order. Easy to contact and work through any changes. You actually get to speak with a person who values your business and wants to help. Aadil thank you very much for the amazing service.

M
Verified
Mr David Dixon
17 December 2025

NEFF built in oven

Very helpful staff

N
Verified
nural
12 December 2025

unreliable

unreliable. never delivered the oven, time wasters. no communication or updates. PayPal gave the refund

A
Verified
alix
9 December 2025

A company that does what it promises.

I had ordered a washing machine from a well-known name and had the delivery cancelled by them TWICE. I ordered from London Appliances at mid-day on Friday, by phone and told them that my flat was 4th floor with no lift. The machine arrived on Monday was carried up all the stairs and installed with no issues whatsoever. Thank you!

H
Verified
Helen
9 December 2025

Efficient and on time.

Efficient and on time.

A
Verified
Anthony Mills
2 December 2025

London appliances - hassle free and very knowledgeable

London appliances were beyond fantastic, I usually use my kitchen supplier / builders merchants to supply all of my appliances. This time I thought I would try and save some money and try these guys. Being a developer I usually don't have the time to shop around to find the best pricez i spoke to Jordan from the start and he was extremely helpful. Took all the hassle out of navigating model numbers and different specs. He Went away and beat an already competitive price and saved me even more money. These guys blow any other competition out of the water!

M
Verified
Margo Sagov
29 November 2025

Good price and service

It was easy to find the appliance I was looking for and the price was excellent. Delivery and installation was quick and smooth too.

S
Verified
Simon Davidson
28 November 2025

Extremely efficient and speedy service!

Extremely efficient and speedy service! Ordering process was straight forward Delivery information and updates were great

J
Verified
Jason
28 November 2025

Amazing store

Amazing store, Guys are always happy to go above and beyond to get the appliance to where it needs to go. Been buying my appliances here for years and never had any issues.

Page 3 of 3 · 40 reviews

Londonappliances — Review Summary

Based on 40 verified customer reviews, Londonappliances holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.

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