London Appliances delivers strong service with a 4.4/5 rating driven by exceptional delivery, installation, and phone-based customer service, though a small segment experiences significant failures in repair scheduling and accountability.
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Customers mention
Ordering process was seamless, pricing competitive. I had to change the delivery date on the day, due to a small emergency at home, team were understanding and changed it with no charges applied. Always pleasant to deal with I always write reviews about my experience, it’s a valuable tools for the other customers to see how a company operates
Shazad and Shahab were 10/10 - friendly, fast and got everything done to the tee. Thanks!
Absolutely first class retailer. I found London Appliances on a list of stockists for the range cooker I wanted from the brand website. I spoke to them to confirm details and measurements and bought over the phone the next day. Jordan was very helpful when the delivery day I wanted wasn’t available but promised to email the delivery team to request earlier delivery. He confirmed that they could deliver a day earlier by phone. I got email confirmation of the order and text confirmation of delivery window. The delivery team rang me on the day to say they were 30 mins away and were very quick and professional. Great service and would definitely use them again.
Adil was incredibly helpful over the phone and on what’s app. He helped me find a washer/dryer I could get in less than 24hrs and it has been installed with great care by Mihail and Zaprain at great speed! Working all fine. Fantastic company and customer care. Highly recommend.
The enquiry was handled extremely efficiently and quickly. Whilst talking to sales operator Jordan, he was sending me WhatsApp to confirm our discussions and confirmed exactly what I was after. The installation was carried out perfectly, no mess and in real quick time. Arrival time was confirmed well in advance. Great company all round!
Easy to arrange. Delivery on time and expertly installed. All very professional
We have been delighted with the service provided by London Appliances. We were very let down by a big name high street supplier and discovered London Appliances as a result. Their telephone based customer service was superb and offered great advice as to what units to order based upon existing units that needed replacing. Unlike many organizations they did not merely suggest the most expensive replacement, but the ones that were most appropriate. Having used them once to replace one unit we subsequently tasked London Appliances to replace and install a series of appliances, all of which were done with great attention to detail and in a polite and courteous manner. We had the great pleasure of being attended to on all occasions by Shahab and Shaz and we will defiantly be drawing upon their dedicated services again in the future. Not only highly recommended, I simply wouldn’t consider going anywhere else from now on.
Great communication and super fast response times. Thanks for great service
I've bought lots of high-end appliances over the years at many different retailers. There is no question that London appliances are the best people that I have ever dealt with. The person to ask for is Jordan - He is outstandingly knowledgeable, friendly, patient and professional. I will definitely be using this company again.
Ordered an integrated Fridge/Freezer in the afternoon. They installed it the next morning even though we're in Hertfordshire, outside the 'London Area'. Fantastic response! They spent quite a while making sure the doors were aligned properly a great attention to detail. Would highly recommend and will quite likely use them again if anymore kitchen appliances break.
Appliance in stock on Sunday, delivered and installed on Monday. Old appliance taken away. Whether on phone or delivering and installing, staff was extremely friendly, helpful and efficient. I highly recommend this company.
Order #25015. Can only verify the endless amazing reviews on London Appliances. Today, they fitted a Bosch dishwasher replacing the old one, which was integrated. That is something the majors do not deal with, but this team DOES! They did not rush, and were methodical, respectful and clearly knew their stuff. They left it perfect! This is what customer service is ALL about, and the new dishwasher was cheaper than AO. Forget AO - these guys are the best there is!!!!!!
Shiraz and Shav delivered and installed the washing machine after hours on a Saturday evening. Incredibly fast and efficient - the entire process took less than 30 minutes. Fully recommend.
Shiraz and Shahab were great. Friendly, knowledgeable and the fridge was installed in good time.
Really professional service. Ordering was easy, the customer service team gave clear instructions about delivery dates and time slots. I initially ordered the wrong item which was only realised upon delivery. The team handled it amazingly, took the wrong item back, rearranged a new delivery of the correct item with no extra charge. The installation team, Rasel and Ibrahim, were punctual, polite and worked around some minor installation issues without any fuss. Really impressed with the whole process and team and would definitely use again.
Based on 40 verified customer reviews, Londonappliances holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.