Lululemon customers report severe dissatisfaction (1.3/5 rating) driven by quality decline, inflexible return policies, and poor customer service responses to defective products.
What customers love
Long-lasting durability when products perform as expected (years of wear reported)
High-quality materials and design aesthetic
Common concerns
Quality has declined noticeably while prices increased; products fail within weeks to months (pilling, peeling, tears, seam separation)
Customer service systematically denies warranty claims by refusing to acknowledge defects, citing 'normal wear' or external factors instead
Inflexible and punitive return/cancellation policies with very narrow timeframes (15-minute cancellation window, no returns without receipt)
Delivery and fulfillment issues including receiving pre-worn items and failed payment processing for gift cards
Based on 15 verified customer reviews, Lululemon Athletica holds an average rating of 1.3 out of 5 — rated Bad on ReviewTerminal. 7% of customers gave 4 or 5 stars.