Lululemon Athletica

What customers love

• Long-lasting durability when products perform as expected (years of wear reported)
• High-quality materials and design aesthetic

Common concerns

• Quality has declined noticeably while prices increased; products fail within weeks to months (pilling, peeling, tears, seam separation)
• Customer service systematically denies warranty claims by refusing to acknowledge defects, citing 'normal wear' or external factors instead
• Inflexible and punitive return/cancellation policies with very narrow timeframes (15-minute cancellation window, no returns without receipt)
• Delivery and fulfillment issues including receiving pre-worn items and failed payment processing for gift cards