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ExcellentShopping & Fashion

Luxury Invest Group ltd

luxuryinvestgroup.com
4.7

20 reviews

85%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

Luxury Invest Group delivers consistently strong service with highly responsive agents (Cameron and Ross noted repeatedly), though one detailed complaint reveals aggressive commission practices and misleading negotiation tactics that contradict the 4.7/5 rating.

What customers love

  • Responsive and attentive agents who provide detailed communication and follow-up support
  • Smooth end-to-end property purchase process with professional guidance for first-time buyers
  • Transparent explanations of offers and availability of agents outside standard business hours

Common concerns

  • Non-negotiable 4% commissions with reluctance to honor agreed discounts; attempted to charge £13,200 commission on £330,000 property
  • Dishonest negotiation claims (e.g., falsely claiming special deposit rates expired 'last night' when actually expired months earlier) and misrepresentation of achieved price discounts

Customers mention

agent responsivenesscommission practicesproperty negotiationpurchase processcustomer support
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Showing 20 reviews
B
Verified
Basma
28 March 2022

Ross has been super helpful in guiding…

Ross has been super helpful in guiding me into home investment. He would call when I had questions and always replied to my messages instantly even during the weekend. It was an absolute pleasure working with him and recommending him to others.

T
Verified
Thumbup Tutors
10 August 2021

A trust worthy agent that you can rely on!

My husband and I have recently bought an apartment in Manchester through the sales agent, Cameron Burns. He’s very helpful throughout the process. Not only provided us with all the necessary information, but also helped us to liaise with all the specialists. In addition, he closely followed up with us on the purchase status. I really appreciate his help! It’s just the beginning of the purchase process, and we felt so comfortable and happy with the service provided so far. Thank you very much.

P
Verified
PM
18 July 2021

Very helpful and all information…

Very helpful and all information provided as asked. Though service finally was not used due to other non related reasons.

N
Verified
Nick Cheung
25 May 2021

The developer representative has been…

The developer representative has been nicely following up on my status and my connection with their sale agent in Hong Kong. The agent introduced is knowledgeable and been very helpful to make me commit to this purchase and make me believe in I have been offered a great deal

T
Verified
Tao
28 April 2021

New investment

Is working on an investment of a new development with Luxury group. The work is going fine and so far so good.

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Luxury Invest Group ltd — Review Summary

Based on 20 verified customer reviews, Luxury Invest Group ltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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