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Luxury Invest Group ltd

luxuryinvestgroup.com
4.7

20 reviews

85%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

Luxury Invest Group delivers consistently strong service with highly responsive agents (Cameron and Ross noted repeatedly), though one detailed complaint reveals aggressive commission practices and misleading negotiation tactics that contradict the 4.7/5 rating.

What customers love

  • Responsive and attentive agents who provide detailed communication and follow-up support
  • Smooth end-to-end property purchase process with professional guidance for first-time buyers
  • Transparent explanations of offers and availability of agents outside standard business hours

Common concerns

  • Non-negotiable 4% commissions with reluctance to honor agreed discounts; attempted to charge £13,200 commission on £330,000 property
  • Dishonest negotiation claims (e.g., falsely claiming special deposit rates expired 'last night' when actually expired months earlier) and misrepresentation of achieved price discounts

Customers mention

agent responsivenesscommission practicesproperty negotiationpurchase processcustomer support
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Verified
Dan Mughal
25 May 2022

They will charge the full 4% commission and not negotiate the maximum available discount from the master agent

They agreed to discount their own fees in exchange for future referrals on to my own clients that may wish to buy from them. When I had to remind them of this, they begrudgingly offered a 0.5% discount and made sure I was aware that they didn't feel they needed to do so and told me how lucky I was. I later found out that this was offered from the full 4% available to them that they intended to earn! Therefore, on a £330,000 purchase, they intended to charge me £13,200! Clearly, the 0.5% paled into insignificance after this! Cameron Burns told me that he had the ability of getting me a 1 bedroom in Three60 for 20% deposit and not the standard 30%. When he realised that this was no longer available he told me that offer was no longer available to us as it had been removed "last night"! The master agent I decided to speak to told me that it expired some two months earlier! Cameron was able to negotiate a 3% discount off the list price from the master agent and when I intervened in the discussion by speaking directly to the master agent, this was increased to 4%. He stated that I was the best negotiator he had ever seen! Hoping that LIG would secure you the best possible deal is a very unwise move. If you don't wish to be lied to, made to feel you're securing the best possible deal when that isn't the case then I'd keep the 4% in your own pocket and use someone else that's more interested in just their commissions. I feel I've been lied to, misled and told I was a close friend to entice me into a deal that was not only overpriced but one that would earn LIG the maximum level of commission. Since I've told them I won't be proceeding, the friendship has soured and I was told "Please do not contact me ever again, I want nothing to do with you"!

Luxury Invest Group ltd — Review Summary

Based on 20 verified customer reviews, Luxury Invest Group ltd holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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