Luxury Exchange delivers exceptional pre-loved designer items with outstanding customer service, evidenced by 22 five-star reviews and one spam review, with only minor condition description discrepancies noted.
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Customers mention
The whole experience was wonderful!! I was helped online via instagram dm, I advised them my price range, preference of brands I liked, and bag size I was looking for. They very quickly responded with a photo of the beautiful Gucci Bowler bag, which I purchased! The delivery was very quick, and I am over the mooon with my new handbag!!🥰 I like how they also included a laminated card with the entrupy authenticity code too! Other pre-loved designer retailers that I have purchased from in the past, have provided me with an A4 piece of paper with the entrupy code, but the laminated card is much more sufficient and that way I can keep it in the bag at all times, and I won’t lose it! The only slight fault I can give is, I was advised the bag was in “mint condition” and although yes, it is in good condition!! I would not have said “mint condition” (to me, “mint”is to describe brand new, almost never worn, no signs of wear etc) as there are definite signs of tarnishing and stains on the leather part of the bag. However, this doesn’t bother me too much at all! It also didn’t come with a duster bag which was disappointing, but thankfully I have many spare myself though! Overall experience was fantastic and I will certainly go to Luxury Exchange when looking to purchase my next designer item! Thank you so much for your help in finding me the perfect handbag! 🥰
I purchased my Chanel bag on Tuesday and it arrived in Sweden by Thursday just in time for the weekend. I actually squealed with joy when I saw it in person. It’s absolutely immaculate and even more beautiful than I expected. Thank you to the whole team at Luxury Exchange. I’m so happy to be part of such a wonderful online community and that I can still support an Irish business from abroad.
This was my second purchase from Luxury Exchange. I bought a Dior bag and the condition was just as described. The bag was sent very promptly and included the entrupy cert to verify it's authenticity. Cait and Jack were a pleasure to deal with, all questions answered and the value was amazing. The parcel even included a thoughtful gift. Absolutely thrilled with my purchase can't recommend these guys enough, very customer focused and building a really lovely community online. I wouldn't just buy from any online store but these are folks you can trust.
Excellent service! Luxury exchange is a great choice for pre-loved bags, clothing and accessories. Cait is wonderful on their shopping lives, transparent and personable, and they make timeless pieces more affordable and accessible.
I have purchased many items from Luxuryexchange. I'm delighted with my beautiful pieces. Cait,Cillian and Jack are a pleasure to deal with. Quick delivery perfectly packaged! Can't wait for my next order.
Based on 20 verified customer reviews, luxuryexchange.ie holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.