ReviewTerminal
Home/Shopping & Fashion/luxuryexchange.ie
L
ExcellentShopping & Fashion

luxuryexchange.ie

luxuryexchange.ie
4.8

20 reviews

95%
5-star
95%
Positive
5%
1-star
Write a review
ReviewTerminal Summary

Luxury Exchange delivers exceptional pre-loved designer items with outstanding customer service, evidenced by 22 five-star reviews and one spam review, with only minor condition description discrepancies noted.

What customers love

  • Exceptional customer service with responsive, friendly team (Cait, Jack, Cillian) who engage personally with every customer
  • High-quality pre-loved items in described condition with fast delivery and premium packaging
  • Competitive pricing that makes luxury designer goods accessible, with authentic certification included

Common concerns

  • Occasional inconsistency in condition descriptions (mint vs. actual wear marks)

Customers mention

Pre-loved designer bagsCustomer service and responsivenessAuthenticity verificationFast delivery and packagingAffordable luxuryCommunity engagement
Filter:
Sort:
Showing 19 5-star reviews
S
Verified
Siobhan Malone
13 March 2026

What an amazing service and team at Luxury exchange

I purchased my Chanel bag on Tuesday and it arrived in Sweden by Thursday just in time for the weekend. I actually squealed with joy when I saw it in person. It’s absolutely immaculate and even more beautiful than I expected. Thank you to the whole team at Luxury Exchange. I’m so happy to be part of such a wonderful online community and that I can still support an Irish business from abroad.

A
Verified
ash
9 March 2026

Reliable, customer focused service you can trust.

This was my second purchase from Luxury Exchange. I bought a Dior bag and the condition was just as described. The bag was sent very promptly and included the entrupy cert to verify it's authenticity. Cait and Jack were a pleasure to deal with, all questions answered and the value was amazing. The parcel even included a thoughtful gift. Absolutely thrilled with my purchase can't recommend these guys enough, very customer focused and building a really lovely community online. I wouldn't just buy from any online store but these are folks you can trust.

S
Verified
SA
8 March 2026

Excellent service

Excellent service! Luxury exchange is a great choice for pre-loved bags, clothing and accessories. Cait is wonderful on their shopping lives, transparent and personable, and they make timeless pieces more affordable and accessible.

T
Verified
Trish
8 March 2026

I have purchased many items from…

I have purchased many items from Luxuryexchange. I'm delighted with my beautiful pieces. Cait,Cillian and Jack are a pleasure to deal with. Quick delivery perfectly packaged! Can't wait for my next order.

Page 2 of 2 · 19 5-star reviews

luxuryexchange.ie — Review Summary

Based on 20 verified customer reviews, luxuryexchange.ie holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

Similar companies in Shopping & Fashion

View all Shopping & Fashion companies →