Magic Win Casino is overwhelmingly reported as a non-paying scam with a 1.5/5 average rating, where customers consistently experience withdrawal delays lasting months or indefinitely, unresponsive customer support, account closures, and funds disappearing without compensation.
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Absolutely a scam. I won £1200 on the 12th May, same generic chat and email response when I enquired about my withdrawal. Now all of a sudden I can’t get into my account. Avoid magic win casino.
DO NOT DEPOSIT. I’ve used over 100 online casinos. Never had I encountered a casino that literally doesn’t pay. Customer support has the same generic lines that “it takes 21 business days as we do thorough verification checks, rest assured your fund are on your way.” Nothing but gaslighting. This is nothing but a scam. It’s now over 30 business days and I get the same story every time. Thankfully it was only $20 I put in but damn, these people need consequences. I turned my 20 into 200 but they won’t ever pay. It’ll probably be closed before I get any actual help. And no, I didn’t violate any terms/violations. It’s a scam from scum bags
22 days I've been waiting for my withdrawal as all the other comments say they say the same old scripted responses but the difference is my solicitor is already investigating magic win casino LTD they think there invisible but a simple URL will tell my legal team there location so expect an investigation and hopefully get my money back very disappointing the way they have dealt with this situation.
I made a withdrawal on 7.4.2026 every day they tell me the same thing to wait, complete scammers, I will seek my rights in any way I can, I will write to all institutions about them
Hi is there anyone at all who knows how we can all come together and get this scamming casino closed down? After being blocked by them after 5 months of still not receiving my £700 winnings I got a phone number from there so called depot/website....that is actually a WINE shop! The manager told me he had hundreds of calls from ppl claiming they haven't been payed... We all need to do something about this!! 🙏🙏
🚨 Serious warning: Funds not paid after 2+ months – no timeframe, no accountability, no escalation Update – Serious concerns about withdrawal practices (funds still not paid): It has now been over 2 months since my £200 withdrawal request (ID 153075, submitted on 13 February), and I have still not received my funds. My account is fully verified, and there are no active bonuses, yet the withdrawal remains “in progress” with no explanation or progress updates. 🔎 Additional concern – multiple related domains: During my experience, I observed that this operator appears to be connected to multiple websites using the same branding, design, and system, including (but not limited to): magicwin247.bet magicwin5.bet magicwin.casino magic-win-casino.uk Users may be redirected between these domains, which creates confusion and gives the impression of separate platforms, while the same issues persist across them. This raises further concerns about transparency and accountability, as customers may not clearly understand which entity they are dealing with. ❗ Key findings from support communication: Following multiple contacts with support, I have received written confirmation from their own agents that: There is no maximum processing timeframe for withdrawals They are unable to provide the name or contact details of the responsible department There is no escalation route available to customers The only communication channel is live chat, which provides generic and repetitive responses They cannot provide any timeline, processing stage, or expected completion date ⚠️ What this means in practice: Once funds are in their system, there is no clear obligation to return them within any defined timeframe, and no practical way for a customer to escalate or resolve the issue. Support responses remain limited to copy-paste phrases such as “as soon as possible”, while refusing to provide any concrete information. At this stage, the situation raises serious concerns about the integrity of the withdrawal process and the safety of customer funds. 📄 Evidence: I have retained full documented evidence, including chat transcripts where their agents explicitly confirm the absence of: deadlines accountability escalation procedures ⚠️ Important warning to potential customers: Depositing funds may be straightforward, but there is no guarantee you will be able to withdraw them within any reasonable or defined timeframe. This case has now been escalated to my bank, and I am proceeding with further action to recover my funds
Don’t use they don’t pay your winnings out. Full of excuses when you ask about when you’re going to receive your money. Please don’t use.
Where do I start so James never closes your account I have been emailing daily my account still isn’t closed they are scamming people out of money you never win anything big when you up the stakes total shambles of a company never reply to emails either and there live chat is a load of crap quick to take money but slow on paying out AVOID SCAMMERS!!!!!
I’m surprised to be writing this but thought I would give everyone a bit of hope. My first withdrawal of £193 was approved and paid out within 24 hours then I won a substantial amount using cashback (although I have deposited a lot in the past). I tried to withdraw the £700 and got the standard 7-21 days message, no reply from emails, same bot message on the live chat. I did finally get paid out a week later. I hope the rest of you have some success. If not I had spoken to my bank about a chargeback and they said after the 21 days they would authorise this as the service hasn’t been met if they are restricting withdrawals. So that might be the route to go down for some of you. I won’t be using the site again as I definitely feel it’s dodgy but just so happy they paid out.
I am waiting for £4000 withdrawal for 8 months .This is a scam casino please do not gamble you will never see your money .I have been blocked from chatting .I put my money for withdrawal waiting 21 days for withdrawal it get put back into my account saying its a security issue.SCAMMERS BE CAREFUL DO NOT GAMBLE WITH THIS SITE .
Absolute con artists. They do not pay out and come up with some rubbish time and time again that is the same message every day. Worst customer service and complete and utter lies. I have been waiting over a month for a withdrawal that is "apparently" going through security checks. What security checks? Surely thats done in the verification stage. This website needs shutting down as it steals money.
Scam! Avoid at all costs
Total SCAM… Avoid…. Two months waiting for withdrawal and nothing,,, do not deposit you WILL NEVER GET PAID
Don’t use this site. It isn’t legit. Tried to deposit money into my account however was told by my bank that it had been unsuccessful, however the money left my bank anyway, I contacted the customer support on the site and was told that I was sending in screenshots of older transactions (I was not!) and that I hadn’t attempted to deposit anything on that day, even though my account showed a pending deposit. I was told that I would receive an email with a decision soon, of course I haven’t had an email from them! Scam site, stay away. Since registering with this site I’ve had hundreds of phone calls/text messages/emails from other fake casinos like this one about bonus offers and other things. To the point where some of them are calling me up to five times a day! There is no way to stop this - you can block one of them, but another will start pestering you the next day. If I’m honest I feel unsafe knowing this site has access to my personal info and bank. I wouldn’t be surprised to wake up and have money taken - there is no safety on this site at all, and is not worth it.
SCAM SCAM SCAM! Won over 15k and then conveniently got locked due to “suspicious activity” just don’t want to pay out. Also their withdrawal times are 10 times longer than any other casino (7-21 days) I’ll never see that 15k so avoid this site like the plaque
Based on 40 verified customer reviews, Magic Win Casino holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 15% of customers gave 4 or 5 stars.