Mailgun delivers strong email service reliability and setup ease, with exceptional support responsiveness that drives the 4.2/5 rating, but is undermined by critical account management issues and billing problems for a vocal minority.
What customers love
Common concerns
Customers mention
I was very impressed with the response time, communication, and the resolution. Excellent service!
Nothing to tell - works
Issue was resolved and staff were knowledgeable and I now have comfort that it is resolved forever.
Very good service. It offer traditional SMTP and API-based interface. API are simple enough to be used from custom scripting where a local SMTP mailer is not available, Rolling DKIM-keys and a basic DMARC management are very useful plus
Prompt and knowledgeable
The service was fast and efficient
Although I am currently signed up on the free plan, using Mailgun with WordPress plugins for a very low volume personal project (a 50th anniversary RSVP site), Mailgun support was stellar when I was getting started. They gave me what I needed to make my site work. Based on this experience I would recommend Mailgun to anyone.
The support team was overall responsive and helpful in resolving an account ownership transfer. Most agents were knowledgeable and moved things forward efficiently. The only frustration was one agent who kept sending us in circles with generic responses, ignoring information that was clearly visible in the ticket history and that her own colleagues had already addressed. It felt like the replies weren't being read carefully. That said, the rest of the team more than made up for it and the issue was fully resolved. Overall a positive experience.
I got very fast response, and problem solved quickly
Tony was great. I used the chat support, and he identified and resolved my issue almost immediately, which allowed us to continue operating. I've always had very prompt responses from the various support options with Mailgun, and I appreciate the care.
Took a while to get things completed but overall they completed it and communicated well. Thank you.
The support is efficient and fast even with a small subscription; it's a very pleasant surprise.
Your support team responded promptly and demonstrated strong technical understanding of the issue. The resolution was effective, though clearer initial guidance could have reduced troubleshooting time. Overall, a professional and reliable support experience.
I reached out regarding multiple failed attempts to complete one of the onboarding steps (phone number verification). The support team replied was very timely, even though it was on a weekend. I was already looking into another email provider (that was cheaper than Mailgun) at that time, but the other email provider took like 3 days before they reply. The timely response from Mailgun won me over. The support team intervention was really helpful and they were able to resolve the issue. I'm very satisfied
Fast accurate service
Based on 40 verified customer reviews, Mailgun holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.