Mailgun delivers strong email service reliability and setup ease, with exceptional support responsiveness that drives the 4.2/5 rating, but is undermined by critical account management issues and billing problems for a vocal minority.
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Customers mention
pros solved my issue cons why can’t someone change their email in the ui took about 4 back and forth where initial request was misunderstood (LLM triaging?) and then a step was missed on 3rd time, understood and resolved fourth time. can’t really complain but again the premise needing to do the entire flow is questionable. may be a waste of support resources to do something very fundamental (only service i see where changing email for account is not easy - except my own self hosted services hhdhahaha)
Based on 40 verified customer reviews, Mailgun holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.