Is Mailgun trustworthy?

Mailgun is rated 4.2/5 from 40 verified reviews — Great. 80% gave 4 or 5 stars.

What is Mailgun's rating?

Mailgun has an average rating of 4.2 out of 5 based on 40 customer reviews on ReviewTerminal.

Mailgun Reviews: 40 Verified Reviews (4.2/5)

ReviewTerminal SummaryBased on recent reviews

Mailgun delivers strong email service reliability and setup ease, with exceptional support responsiveness that drives the 4.2/5 rating, but is undermined by critical account management issues and billing problems for a vocal minority.

What customers love

Fast, responsive, and professional customer support team with quick resolution times
Easy setup, reliable service, and simple API implementation
Affordable pricing and generous free tier

Common concerns

Account verification/signup process fails frequently, blocking users from accessing service while still charging them
Billing charges continue after account deletion and for unusable accounts
Misleading pricing display (dedicated IP marked as included when it costs extra $59/month) and slow support response on production issues (2.5+ days)

Customers mention

Customer support responsivenessSetup and ease of useAccount verification issuesEmail deliverabilityBilling and pricing transparencyProduction downtime support

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Showing 2 4-star reviews

Verified

customer

14 May 2026

Zed did a good job and I had the…

Zed did a good job and I had the problem fixed.

Verified

customer

6 May 2026

Mailgun Is The Best

Mailgun is great to work with, I had a couple problems, resolved it with a ticket. The support team got back to me same day. Thank you Mailgun.

Mailgun — Review Summary

Based on 40 verified customer reviews, Mailgun holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.

Mailgun

Zed did a good job and I had the…

Mailgun Is The Best

Mailgun — Review Summary

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