Mailgun delivers strong email service reliability and setup ease, with exceptional support responsiveness that drives the 4.2/5 rating, but is undermined by critical account management issues and billing problems for a vocal minority.
What customers love
Common concerns
Customers mention
Great service and customer communications.
Everything is easier to do
Reliable and easy tool to use.
I requested an account change via email support. The response was very prompt, and the support staff was highly professional.
This is very great, setup is easy, just generate an API key and install SDK, they have a generous free limit without any catch, customer service is also great.
Easy to set up and it just works! Customer service is fast!
Great service and awesome support. I've been using MailGun/Sinch for 2-3 years and have never had any issues. Their control panel makes it easy to set up and maintain my account.
I using and it is verry good, thanks
I needed help from Mailgun in setting up an account. But I needed to take further steps in order to verify, authenticate and complete the process of using their services. I was expecting for the whole process to take between 24 to 48hrs. However. It not only took minutes, but the communication between their support professionals (different persons) was outstanding. They were more than professionals. They were very courteous, responsive, professional, patient, and received the best customer service and support you can find. They walked me through everything and made the process extremely easy and fast. Additional. They offer outstanding plans with really affordable pricing. I know there are many similar companies I could've gotten the service I needed. But from the professional experience I had with their service and professionals (support and sales), I don't think I found one that can beat them. I've researched similar companies but I am extremely glad I chose Mailgun. Again. Their customer communication, service, and solutions with various features can't be beat. We've helped many customers fix their issue with their chosen provider for similar services. However. Now we are going to highly recommend Mailgun if anyone asks us to recommend a company. I would like to take this moment to thank the many professionals I communicated with throughout the process (very easy and fast) and help me get the account created and the setup/configuration was extremely easy to implement. Thank you Mailgun team :)
Great support experience with Mailgun. I had an issue with phone verification, but the support team responded very quickly and resolved it for me without any hassle. Everything was handled smoothly and professionally. Really appreciate the fast and helpful service!
Service has never gone down and support is always fast and responsive.
I am completely new to Mailgun and how it operates the app is good in guidance but when it came to the using it in production I had issues because of not understanding the sandbox and Allow IP listing but with the help desks support we solved it because there an issue of using sandbox instead of production, the allow IP listing and on my side there was the windows issue of having to use no revoke as well.
Great service and helpful support
Mailgun has been a reliable and efficient solution for managing our email communications. The platform is easy to use, offers great deliverability, and provides excellent support. Highly recommended!”
Excellent service! The company was a great support throughout the process, always responsive, professional, and helpful. A pleasure to work with.
Based on 40 verified customer reviews, Mailgun holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.