ReviewTerminal
Home/Shopping & Fashion/Mediation First
M
GreatShopping & Fashion

Mediation First

mediationfirst.co.uk
4.5

40 reviews

80%
5-star
88%
Positive
10%
1-star
Write a review
ReviewTerminal Summary

Mediation First delivers a consistently professional and empathetic service with highly trained mediators, reflected in the 4.5/5 rating, though a small number of clients experienced communication failures and concerns about impartiality.

What customers love

  • Mediators are knowledgeable, professional, and create a safe environment where clients feel heard and understood without judgment
  • Quick appointment booking and fast service delivery, with efficiency in scheduling and responsiveness
  • Clear explanations of mediation processes and procedures, helping clients understand next steps and realistic expectations

Common concerns

  • Communication breakdowns in some cases, including clients having to repeat themselves and experiencing misunderstandings
  • Inconsistent follow-up and responsiveness, with at least one client reporting lack of communication and delayed certificate delivery requiring multiple follow-up calls
  • Concerns about mediator impartiality and perceived bias on specific legal topics such as prenuptial agreements

Customers mention

professional mediatorsfeeling heard and listened toclear communicationdivorce mediationfast serviceempathy and support
Filter:
Sort:
Showing 40 reviews
K
Verified
K A
22 April 2026

Thank you for the Support

Thank you for the Support, Klelvis De Araujo

D
Verified
David Porter
21 April 2026

Friendly mediator who made me feel at…

Friendly mediator who made me feel at ease. Gave plenty of advice and explained the process very clearly. I would highly recommend

S
Verified
spencer thomas
17 April 2026

Very supportive and they listened with…

Very supportive and they listened with no judgement. Thank you for this.

E
Verified
Ellen Wilson
16 April 2026

Communication was very good and I…

Communication was very good and I understood everything clearly. I felt relaxed and able to talk freely about what has happened.

O
Verified
olga
15 April 2026

Very helpful

Very helpful

Y
Verified
Yvonne Machin
11 April 2026

Feeling relaxed with the person I was…

Feeling relaxed with the person I was talk with and having everything explained well and in detail to me about everything what could be done and how etc.

J
Verified
Jackie Jones
7 April 2026

Mixed experience

My experience of meditation service was quite mixed. I didnt really feel they were listening to what I was saying, had to repeat myself and communication could of been better as their were several misunderstanding but we got there in the end.

H
Verified
Hanif George
4 April 2026

Great service and excellent advice

The service given was excellent.

A
Verified
Allie45
2 April 2026

Excellent and very informative.

This experience was very good as Jules Sampson gave excellent advice.

O
Verified
OO
31 March 2026

The agent was polite and pleasant to…

The agent was polite and pleasant to speak to. She showed empathy. I felt my voice was heard. Overall, the service was very good.

C
Verified
customer
31 March 2026

Georgina was really helpful and…

Georgina was really helpful and informative.

C
Verified
customer
30 March 2026

What's important to know?

No comment!

K
Verified
Katherine Andrews/Robert Palme
25 March 2026

Simple

Simple, fast, effecient - friendly. Professional.

T
Verified
Tracey Cavalier
25 March 2026

I just had a great phone call from this…

I just had a great phone call from this person that has given me lots of reassurance on my situation, I am very happy with the outcome.

J
Verified
Jonathan Curling
24 March 2026

You tried

You tried, but it takes two to want to resolve issues.

Page 2 of 3 · 40 reviews

Mediation First — Review Summary

Based on 40 verified customer reviews, Mediation First holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.

Similar companies in Shopping & Fashion

View all Shopping & Fashion companies →