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Mediation First

mediationfirst.co.uk
4.5

40 reviews

80%
5-star
88%
Positive
10%
1-star
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ReviewTerminal Summary

Mediation First delivers a consistently professional and empathetic service with highly trained mediators, reflected in the 4.5/5 rating, though a small number of clients experienced communication failures and concerns about impartiality.

What customers love

  • Mediators are knowledgeable, professional, and create a safe environment where clients feel heard and understood without judgment
  • Quick appointment booking and fast service delivery, with efficiency in scheduling and responsiveness
  • Clear explanations of mediation processes and procedures, helping clients understand next steps and realistic expectations

Common concerns

  • Communication breakdowns in some cases, including clients having to repeat themselves and experiencing misunderstandings
  • Inconsistent follow-up and responsiveness, with at least one client reporting lack of communication and delayed certificate delivery requiring multiple follow-up calls
  • Concerns about mediator impartiality and perceived bias on specific legal topics such as prenuptial agreements

Customers mention

professional mediatorsfeeling heard and listened toclear communicationdivorce mediationfast serviceempathy and support
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Showing 40 reviews
B
Verified
Becky Bayston
18 March 2026

A hard process to navigate

A hard process to navigate, but Jules was fantastic and very professional and allowed us time to consider all options available.

S
Verified
S Bellamy
17 March 2026

Very supportive service

Very supportive service, with empathy to my situation making the process easier than expected

C
Verified
customer
13 March 2026

I had no communication with you I had…

I had no communication with you I had to keep calling for updates as nothing was going on. 6 weeks later you send me my certificate after I had to call you again and basically ask for it. Would not use or recommend you.

C
Verified
customer
11 March 2026

Felt this mediation was not by any…

Felt this mediation was not by any means impartial. The mediator had constructed opinions ons such things like pre nuptial agreements and had a pre formed opinion on these I advised to be willing to engage in further mediation to elivaiute the process and less costly legal fees but she completely did not take this into account, I will be filing a complaint against this as given i paid for the service i should have received an impartial mhdatioro not what i just experienced.

A
Verified
Adrian
5 March 2026

Great service

Great service, happy with how it was level of professionalism

V
Verified
Vahid
5 March 2026

Thank you very much

Thank you very much . Very good

M
Verified
MR HAYDEN E WILLIAMS
4 March 2026

Absolutely fantastic to hear someone…

Absolutely fantastic to hear someone who is so professional at her job

C
Verified
Customer
3 March 2026

Amazing ten stars

Amazing experience with will Stewart today. Great advice with great knowledge. Such an easy process with this company from start to finish, when facing another hurdle in finalising divorce issues. Many thanks. What a great team. Highly recommend!

J
Verified
James Williams westgate roa
26 February 2026

You were very helpful

You were very helpful

C
Verified
customer
26 February 2026

Amazing process

Amazing process

Page 3 of 3 · 40 reviews

Mediation First — Review Summary

Based on 40 verified customer reviews, Mediation First holds an average rating of 4.5 out of 5 — rated Great on ReviewTerminal. 88% of customers gave 4 or 5 stars.

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