Mediation First

What customers love

• Mediators are knowledgeable, professional, and create a safe environment where clients feel heard and understood without judgment
• Quick appointment booking and fast service delivery, with efficiency in scheduling and responsiveness
• Clear explanations of mediation processes and procedures, helping clients understand next steps and realistic expectations

Common concerns

• Communication breakdowns in some cases, including clients having to repeat themselves and experiencing misunderstandings
• Inconsistent follow-up and responsiveness, with at least one client reporting lack of communication and delayed certificate delivery requiring multiple follow-up calls
• Concerns about mediator impartiality and perceived bias on specific legal topics such as prenuptial agreements