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ExcellentShopping & Fashion

Memorialslab

memorialslab.com
4.5

17 reviews

88%
5-star
88%
Positive
12%
1-star
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ReviewTerminal Summary

MemorialsLab delivers exceptional quality pet and personal memorials with outstanding customer service, though occasional quality control issues with smaller product sizes have disappointed some customers.

What customers love

  • Fast turnaround from order to delivery, often within 5-14 days with proof approval
  • Attentive customer service and proactive communication, particularly from staff member Vanessa
  • High-quality engraving and craftsmanship with excellent packaging protection

Common concerns

  • Small product sizes (6x6) may have pixelated or blurry image quality with limited resolution

Customers mention

pet memorialsgranite/stone engravingcustomer servicedelivery speedimage quality
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Showing 2 1-star reviews
W
Verified
Wu Darwin
8 April 2026

Not a good item

really bad, far more expensive than amazon

M
Verified
Melissa
2 March 2026

I would give 0 stars if I could

I would give 0 stars if I could. Usually I would not leave negative reviews because everyone has their own opinion. The only reason I am this time is because I don’t want someone to experience what I have with this company. My mother in-laws cat passed away and I ordered a small 6 x 6 because her grave area is not that big. When I receive the product, it was horrible. The picture was blurry. You could see the pixel so clearly in the words you can see all the lines. It looks so bad. How can I give this to her and have her look at that every day with such poor quality. I made a complaint and the lady responded back to me that because I ordered a small size that is what I get. I told her she needs to state that on the website. For people that are already going through such a heartbreaking time. This is the last thing that they need to deal with is the poor quality of the product that they’re getting. Don’t waste your time with this company. Go find another company. There are many out there that are better. She ended up giving me a 20% credit and I’m going to go look for another company to make it.

Memorialslab — Review Summary

Based on 17 verified customer reviews, Memorialslab holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.

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