Miller Homes delivers consistently excellent service with 4.8/5 rating, praised for professional staff, quality workmanship, and responsive after-sales support, though occasional delays in communication on specific processes can frustrate buyers.
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I am very happy with the service, Craig Technician carried out the rework for us and I was very impressed with his work. He was friendly, professional, and efficient throughout the job. The workmanship and finish were excellent, and he kept everything clean and tidy while working. Really pleased with the overall result and grateful for the effort and care he put into the work.
Outstanding service from the Miller Home seller Grayson in Newport. He was always extremely helpful, took the time to answer all my questions. Very professional, responsible, and easy to deal with. I would definitely recommend him.
Anusan, Development Sales Manager at Miller Homes, has been very helpful during our discussions about buying our first home. He has been professional, friendly, and always available to answer our questions. As first-time buyers, we really appreciate his support, clear communication, and guidance throughout the process so far.
Anusan has been very supportive from the start of our reservation process. He has been easy to communicate with, explained the initial steps clearly, and also gave us a clear understanding of the next stages in the process. As the show homes were not available on this site, he kindly arranged viewings at nearby developments, which was very helpful in making our decision. We appreciated his flexible and considerate approach during discussions, which helped us feel confident moving forward.
I am one of those who have had a very poor experience. Went to Woolmer Green in Hertfordshire. We wanted to take advantage of the part exchange scheme but after waiting a few days for 2 of the 3 estate agents arranged to come and give Miller Homes a valuation they confirmed by phone that agents had been , and said they would get back to us within a couple of days. That was 12 days ago. It's like ignore them them and they'll go away. I only want to buy a new house. Just rude.
We have had a positive experience with Miller Homes, the whole process from start to finish was smooth and the communication has been excellent. This has continued even after moving into our property, with support from Darren Leach and fixing any minor snags that we had promptly. The part exchange process was very quick and helped relieve a lot of the stress that comes with moving homes. Recommend to anyone!
Had a water leak from a connector under the bath which warped some of the skirting. After the leak was repaired and everything was dried out Dean called and carried out a very thorough inspection. Dale from the joinery team came round straight away and replaced the skirting and some of the other pieces under the bath. The work was carried out efficiently and to a very high standard and the bathroom was left in a tidy and clean condition. Dale even swept the drive afterwards. Thank you guys, very impressed
I recently had an experience with Sharon Butler in the customer care team at Miller Homes, and I felt it was worth sharing. What stood out most was the efficiency of her response times. Queries were acknowledged quickly, and I didn’t feel like I was left waiting or chasing for updates, which made the whole process much less stressful. Equally important was the kindness and professionalism shown by Sharon. Every interaction felt genuine and respectful, and it was clear that they were focused on helping rather than just closing a case. She took the time to listen, explain things clearly, and ensure I was satisfied with the outcome. Overall, the combination of prompt service and a friendly, approachable attitude made a real difference. Good customer care is often about how you’re treated as much as the solution itself, and in this case, both aspects were handled very well. Thank You Emily Holmes
My husband and I bought a new bungalow on the Astley Place site, Seaton Delaval. I wanted to leave a fabulous review for the sales team, in particular, the sales manager, at this site. The service we received was exceptional. Nothing was too much trouble and often the sales manager pushed boundaries to make our experience five star. Thank you all we are going to be very happy for years to come.
Natalie and Carly at Holme Meadows , Wokingham have been a pleasure, and immensely helpful since the first day I expressed interest with Miller Homes . Always patient and eager to help , not only they ensured my requirements are met , but did everything possible to offer help and assistance .
Darrell Hardcastle was brilliant in resolving all the issues we had raised with as normal cracks had developed over a period of 2 yrs. He was very good at providing tips for the maintenance of the house as well.
We bought a new property with a part exchange involved at Rookery Place. From the first meeting with Jo and all the subsequent dealings with both Jo and Andy, we were looked after and it was clear that they both really cared and wanted to make our experience as good as it could be - nothing was ever too much trouble. This has continued since moving in, with both Sarah and Jack bending over backwards to make sure any questions or concerns we have are quickly dealt with and seemingly no trouble whatsoever. Although we are only a couple of weeks into our new home, we are feeling very content and feel confident that the exceptional after sales will continue! Thank you all!
We viewed a Miller Home today and Sue at Mill Chase Park was great, patiently explaining our options. Thanks Sue!
Tara and Liz have been fantastic in making us feel welcome and have been amazingly inclusive to allow us to stay with our 1 year old whilst looking at house options. Highly professional, transparent and willing to go the extra mile. Five stars!!
Due to problems with our chain, our move was protracted. Sue at Miller Homes was a good and sympathetic listener to our woes and we were delighted when we finally managed to move into our chosen home. There has been very little to do in the way of snagging and customer services have liaised well with us to ensure all was sorted to our satisfaction. We are very pleased with the whole experience and our new home.
Based on 20 verified customer reviews, Miller Homes holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.