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MSR Solicitors

msrs.co.uk
4.6

40 reviews

90%
5-star
90%
Positive
10%
1-star
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ReviewTerminal Summary

MSR Solicitors delivers strong immigration legal services with exceptional individual practitioners, though operational management and case handling consistency issues have caused significant harm to vulnerable clients.

What customers love

  • Highly skilled individual solicitors (Ko Thura Aung, Renee Kang, Elif, Sila Sevinmiş, Colette Nguyen) who provide thorough case preparation, clear communication, and compassionate support
  • Successful outcomes across asylum, ILR, spouse visa, and BNO visa applications with detailed case strategy and evidence gathering
  • Responsive, patient communication with clients during stressful processes and willingness to go above and beyond on case preparation

Common concerns

  • Critical case management failures including cases passed between multiple staff members without notification, missed filing deadlines for representation, and months of unexplained delays that resulted in lost legal opportunities for asylum claimants
  • Poor internal accountability and complaint handling where management denied clients had instructed representation work despite documented evidence and failed to provide refunds for undelivered services

Customers mention

immigration lawcase management and delaysindividual solicitor qualityasylum and ILR applicationsclient communicationinterview preparation
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Showing 36 5-star reviews
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Verified
May MyatNoe Wai
19 May 2026

Great legal service

Working with Ko Thura Aung was a blessing for my case. From day one, he proved to be a professional and reliable legal representative. He went above and beyond by conducting meticulous interview practices that prepared me perfectly for the real thing. I am deeply grateful that I could consult with him whenever I had doubts or anxieties. Thank you, Ko Thura Aung, for your invaluable support and for helping me navigate this journey successfully.

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Verified
Harry Thu
5 May 2026

Great experience

Thank you for the hardwork and effort when handling my case. My case was a complete mess before I contacted MSR, and Ko Thura Aung helped me with everything. Always kept me updated, put extra care into every aspect of my case, and made sure every document were in order. The interview preparation sessions, were quite helpful as well and they helped me ace my final interview. I'll always be grateful for helping me with my case.

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Alan Chung
23 April 2026

I cannot recommend Ms Renee Kang and…

I cannot recommend Ms Renee Kang and her assistant Charlotte Fung highly enough for their outstanding support with my wife’s ILR (Indefinite Leave to Remain) application. From the very beginning, Renee was kind, compassionate, and incredibly dedicated to our case. She consistently went above and beyond, often working late into the evening to ensure everything was prepared to the highest standard. What stood out most was her honesty and transparency—she was always clear about our situation and the options available, which gave us real confidence throughout the process. Initially, we were hesitant to apply for ILR and were considering extending my wife’s visa instead, due to concerns about her time spent outside the UK. However, Renee carefully assessed our circumstances and advised us to pursue an ILR application on compassionate grounds. She helped us build a strong and well-documented case. Thanks to her expertise and determination, my wife’s ILR application was successful. We truly believe that this outcome would not have been possible without Renee’s guidance and hard work. Renee had previously assisted us with my wife’s initial BNO visa application, and once again she delivered exceptional results. Her professionalism, knowledge, and commitment are second to none, and Charlotte was also extremely helpful and supportive throughout. For anyone—especially members of the Hong Kong community—who may be struggling with an ILR application under the BNO route, I would strongly recommend seeking help from Renee Kang at MSR Solicitors. We are incredibly grateful that we trusted her with such an important matter.

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Khaing Michelle
22 April 2026

I’m incredibly grateful for the support…

I’m incredibly grateful for the support and help during this time. You all were always patient, understanding, and reassuring, which made a big difference for me. Thank you so much for everything, you all have been amazing.

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Thin Zar
21 April 2026

I would like to express my sincere…

I would like to express my sincere appreciation for the outstanding service provided by Ko Thura Aung and his manager, Ameerah. From the very beginning, Ko Thura Aung demonstrated professionalism, deep legal knowledge, and a genuine commitment to achieving the best possible outcome. He was attentive, responsive, and always took the time to clearly explain each step of the process, which made a potentially stressful situation much more manageable. Ameerah’s leadership and support were equally impressive. Her organization, efficiency, and attention to detail ensured that everything ran smoothly behind the scenes. Together, they make a highly effective team that truly prioritizes their clients. I am extremely grateful for their dedication, integrity, and hard work. I would not hesitate to recommend Ko Thura Aung and Ameerah to anyone seeking reliable and trustworthy legal assistance.

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Verified
phu phu
17 April 2026

Ko Thura Aung helped me win my asylum…

Ko Thura Aung helped me win my asylum case in a very short time. He gave me honest advice, clear guidance, and strong support from day one. I am truly grateful and highly recommend him to anyone in need of a dedicated solicitor.

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Verified
DAVID
16 April 2026

Thank you for all the hard work!

Thank you for all the hard work in my girlfriend's immigration case. It was a very stressful time, but Kei-hei and her team including Renee and Isaiah worked very hard, kept us updated and always took the time to explain procedures to us. They went above and beyond when answering my endless queries during a very confusing and stressful situation. Thank you so much.

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Doris Zhang
31 March 2026

Huge thanks to Wallace for helping me…

Huge thanks to Wallace for helping me get my permanent residency! He was super professional, responsible, and always on top of everything. The whole process felt much easier with him guiding me. Really appreciate all his help!

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Dương Nguyễn
26 March 2026

I am very satisfied with the…

I am very satisfied with the professionalism of the lawyer. ~Wallace MSRS did the best for me. Thank you, Mr. ~Wallace

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Verified
Jimmy Morales
21 March 2026

Propranolol-Free and Approved: How MSR Managed My Case (and My Meltdown)

Hi, My name is JiM Just Wanna Say!! A huge thanks to MSR team for their incredible support during a very high-stakes, rush application. To be completely honest, the stress of this process was overwhelming. I was spiraling with "what ifs," wondering if I would be forced to go home, and I almost had to go back on my Propranolol just to stay calm. However, the team (Ada, Aldrina, Nikki, Thura, and Jason) were the help I needed. They proved they are true specialists who know exactly what they are doing. Even when I was doubting the process and questioning them out of pure anxiety, they remained steady. They gave me the assurance I needed, knowing that with the documents we provided and their expertise, we could make it happen despite the crunch time. A massive thank you to Ms. Mary for her incredibly prompt response. She catered to my case immediately and her confidence was the turning point for me. The result? My application was submitted right on time and approved rapidly. If you are looking for a company that is truly excellent at what they do and can handle even the most stressful cases, MSR is the one to trust.... uhmmm Look, I know 'trust me' are famous last words, but you haven't even given MSR a test drive yet. Fortune favors the bold (and the curious)! 😅

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Verified
Sithu Htun
19 March 2026

Exceptional Service During a Stressful Process

Getting my visa approved today was an incredible relief, and I couldn't have done it without the outstanding support from this team. The process felt like such a torture at times, but MSRS, Ameerah, Hui Jia, Jasleen Kaur, and everyone who handled my case went above and beyond to guide me through every step. Their patience, professionalism, and attention to detail made all the difference. They were always responsive, kept me informed, and truly cared about getting a positive outcome. What could have been an overwhelming experience became manageable thanks to their dedication. I highly recommend their services to anyone navigating the visa process. Thank you all so much!

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Verified
Lynn Nuwongsri
23 February 2026

MSR review

Elif and team are really helpful and proactive on my case. I am still during the process but already am happy with their service so far— would recommend to anyone that needs a good solicitor team.

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Verified
Winnie Zhu
16 February 2026

I was referred to Lydia Zhu to advise…

I was referred to Lydia Zhu to advise on my ILR application. We started the documents and statements gathering process in end of Dec, I submitted my application in early February, and was able to receive the settlement successfully within the same month. Wallace Lau from her team has been very professional in supporting me with required documents, cover letter and advising on how to represent my circumstances. The team is very experienced with this type of applications and advise well on the timeline, to do list and what’s required on my end.

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Miss Jackson
16 February 2026

Exceptional service and Support

I cannot recommend MSR Solicitors highly enough. From start to finish, the support, professionalism, and dedication I received were exceptional. Beth, in particular, was absolutely amazing throughout my case. She always made sure my voice was heard, listened with genuine care, and supported me through some of my lowest moments with positivity, reassurance, and compassion. Her commitment and kindness made an incredibly stressful situation so much more manageable, and I will always be grateful for that. The entire team at MSR Solicitors worked tirelessly to achieve a positive outcome for me, and their understanding and professionalism truly set them apart. They quite literally saved me from an enormous amount of stress. If I could shout my praise for Beth, Paul and the wider MSR Solicitors team from the rooftops, I would. I would not hesitate to recommend them to anyone in need of legal support. MSR Solicitors are incredible and I will always be thankful for everything they did for me.

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Verified
Graham A, Inchmead
13 February 2026

They are my go-to lawyers

I have been using MSR Solictors since day one. They are my go-to lawyers and have served me incredibly well on a number of litigation and commercial advice matters. I highly recommend them to anyone.

Page 1 of 3 · 36 5-star reviews

MSR Solicitors — Review Summary

Based on 40 verified customer reviews, MSR Solicitors holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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