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MSR Solicitors

msrs.co.uk
4.6

40 reviews

90%
5-star
90%
Positive
10%
1-star
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ReviewTerminal Summary

MSR Solicitors delivers strong immigration legal services with exceptional individual practitioners, though operational management and case handling consistency issues have caused significant harm to vulnerable clients.

What customers love

  • Highly skilled individual solicitors (Ko Thura Aung, Renee Kang, Elif, Sila Sevinmiş, Colette Nguyen) who provide thorough case preparation, clear communication, and compassionate support
  • Successful outcomes across asylum, ILR, spouse visa, and BNO visa applications with detailed case strategy and evidence gathering
  • Responsive, patient communication with clients during stressful processes and willingness to go above and beyond on case preparation

Common concerns

  • Critical case management failures including cases passed between multiple staff members without notification, missed filing deadlines for representation, and months of unexplained delays that resulted in lost legal opportunities for asylum claimants
  • Poor internal accountability and complaint handling where management denied clients had instructed representation work despite documented evidence and failed to provide refunds for undelivered services

Customers mention

immigration lawcase management and delaysindividual solicitor qualityasylum and ILR applicationsclient communicationinterview preparation
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Showing 36 5-star reviews
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Verified
Carmela
10 February 2026

Reapplying spouse visa

MSR Solicitors assisted us with our UK spouse visa re-application after an initial refusal. Ms. Nicola carefully reviewed our case, explained what went wrong, and advised us on how to improve our evidence and application strategy. She was patient and professional, and her advice helped us feel more confident about re-applying. I would recommend MSR Solicitors, especially Ms. Nicola.

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Alwyn Palomar
9 February 2026

Ms Nicola Guarin

Ms. Nicola Guarin is incredibly accommodating and helpful. She provides thoughtful advice and encourages taking a course of action instead of offering false hope. Her guidance is both practical and reassuring, making a positive impact on my experience. Highly recommend!

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M Abdullah
9 February 2026

I am incredibly grateful to Sadaf Ahmed…

I am incredibly grateful to Sadaf Ahmed at MRS Solicitors for her exceptional work on my case. From the very beginning, she was professional, thorough, and highly knowledgeable. My case was recently approved, and I couldn't have achieved this result without her guidance. She kept me updated throughout the entire process and handled everything with great care. I highly recommend Sadaf to anyone looking for a dedicated solicitor.

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Tik Shan Lau
4 February 2026

Special thanks to Colette Nguyen

Your unwavering support and invaluable responses during my most challenging periods were instrumental in my recovery. I am profoundly grateful for your assistance. Your professionalism has provided me with immense relief and renewed hope, and I am eternally indebted to you.

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Nick
3 February 2026

Thank you Colette Nguyen

I would like to express my sincere gratitude for your invaluable assistance during this challenging period. Your expertise, professionalism, and unwavering willingness to provide support when I was in dire need were truly instrumental in overcoming this difficult time. Your contributions have had a profound impact on me, and I am deeply appreciative of your efforts. Thank you Colette Nguyen once again for your exceptional assistance.

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JingHe Han
3 February 2026

Thank you very much to the MSRS legal…

Thank you very much to the MSRS legal team for their patient work on my asylum issue Their work is positive and effective... Their work attitude is patient and enthusiastic Special thanks to Colette, she works actively, responds promptly to any questions, and is very patient!

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Yee Mon Thu
3 February 2026

MSR is very good legal service

MSR is very good legal service. Special thanks to May. She is very attentive and responsive. She makes sure all the details are perfect and well documented. Very good client service. Highly recommended.

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Chien hoe wang
2 February 2026

Great experience with Tax Xi and Osama.

Great experience with Tax Xi and Osama. They were extremely helpful throughout my Travel Document so application process, explained everything clearly, and made the whole experience stress-free. Professional, efficient, and very supportive. Highly recommended!

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chee
31 January 2026

thanks to nikki

thanks to nikki, she was very responsible and responsive throughout, couldn’t get this done without her help. i can finally reunite with my partner!

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Yabing Li
30 January 2026

Positive Experience

I had a very positive experience with MSR Solicitors for my UK Indefinite Leave to Remain application. The whole process felt well supported and professionally handled from start to finish. I would especially like to thank Elif and Erine, who worked closely with me throughout the case. Elif guided me step by step through the document preparation and evidence collection. She was always responsive in our communications and took the time to explain every question I had in detail, which made a complex process much easier to understand and manage. Erine provided very strong strategic direction for the application. Her advice on the overall approach and on strengthening the evidence was extremely helpful. By identifying and gathering additional supporting materials, she helped build a more convincing case and increased the credibility of the application in front of the case officer. Overall, MSR Solicitors is a trustworthy and reliable law firm, and I would confidently recommend them to others who are dealing with immigration matters.

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Chin Hoon
29 January 2026

MSR excellent condition and sila quick…

MSR excellent condition and sila quick response for all questions i need.

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Zin Nwe Zaw Lwin
29 January 2026

Had a very nice experience with MSR…

Had a very nice experience with MSR Solicitors. Erine and Melisa handled my case and they are very nice and detailed 👏

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Zimara Myers
29 January 2026

⭐⭐⭐⭐⭐ Excellent service from Osama

⭐⭐⭐⭐⭐ Excellent service from Osama! Very smooth and professional experience. Highly recommend 👍"

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Dilek
29 January 2026

When starting the asylum process

When starting the asylum process, my lawyer Elif demonstrated a professional, clear, and reassuring approach from the very first consultation. Her communication is clear and consistent, and her approach to the case is thorough.

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Joann Koh
29 January 2026

Good Service

I wanted to take a moment to express my appreciation for the service provided by MSR Solicitors, especially ERINE TAN. Extremely helpful solicitor, friendly, An excellent service provided, very recommendable.

Page 2 of 3 · 36 5-star reviews

MSR Solicitors — Review Summary

Based on 40 verified customer reviews, MSR Solicitors holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

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