MSR Solicitors

What customers love

• Highly skilled individual solicitors (Ko Thura Aung, Renee Kang, Elif, Sila Sevinmiş, Colette Nguyen) who provide thorough case preparation, clear communication, and compassionate support
• Successful outcomes across asylum, ILR, spouse visa, and BNO visa applications with detailed case strategy and evidence gathering
• Responsive, patient communication with clients during stressful processes and willingness to go above and beyond on case preparation

Common concerns

• Critical case management failures including cases passed between multiple staff members without notification, missed filing deadlines for representation, and months of unexplained delays that resulted in lost legal opportunities for asylum claimants
• Poor internal accountability and complaint handling where management denied clients had instructed representation work despite documented evidence and failed to provide refunds for undelivered services