My Best Friends Wardrobe delivers high-quality knitwear and jeans with excellent packaging and delivery, but is severely undermined by inconsistent and dismissive customer service that refuses accountability for defective items.
What customers love
Common concerns
Customers mention
Very fast efficient service
The person I spoke with was really helpful and sorted out the problem I was having trying to buy on linr
I bought the red Charli cardigan. It arrived beautifully packaged and very quickly. This cardigan is exactly what I was looking for, it is soft, pure luxury and just gorgeous. Well worth the money. Buy cheap by twice is what I say.
I was really keen to get the jumper dress and cream cardigan and was happy when it arrived. However the cardigan has a hole in it. I emailed customer service twice and nothing. I mentioned it on Instagram who said someone would be in touch. They did get in touch and I emailed them again and nothing. It’s over £70 not cheap and hugely disappointing that it’s not being addressed. I am not hopeful of any resolution so would not buy from here again. Shame as nice stuff.
Love the brand, love the products!
The most beautiful clothes at affordable prices with the best customer service thank you girls for such an enjoyable experience at the spirit of Christmas x
Customer sevice
Saw you at soc Tuesday.. lovely ladies. Very friendly and very helpful x
Fantastic company and fantastic clothes
Love everything I’ve ever bought from this little company. Quality products that’s look and feel fabulous. Always quick service too.
Love my jeans. Really soft and comfortable
I am delighted with my first order and absolutely love my charcoal grey Charli cardigan which looks perfect with jeans - really feminine and stylish - and have now ordered it in the red too! Efficient dispatch, excellent customer service and quality item.
So pleased with my Bonnie jumper,it’s so soft and the mushroom colour is beautiful.I will definitely be ordering again from MBFW.
I love the Cobham shop. It’s relaxed but organised and not pretentious and the staff are helpful but not pushy. I adore the toxic jeans- they are great value and the quality is great. The knitwear is really lovely.
At 5’3” I was worried I was going to be disappointed with the Donna mid wash jeans ….I was wrong! The softest most flattering and comfortable jeans I have ever owned certainly going to purchase in another colour. I love them!
Based on 40 verified customer reviews, My Best Friends Wardrobe holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.