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GreatShopping & Fashion

My Best Friends Wardrobe

mybestfriendswardrobe.co.uk
4.4

40 reviews

83%
5-star
85%
Positive
13%
1-star
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ReviewTerminal Summary

My Best Friends Wardrobe delivers high-quality knitwear and jeans with excellent packaging and delivery, but is severely undermined by inconsistent and dismissive customer service that refuses accountability for defective items.

What customers love

  • High-quality knitwear, jeans, and cardigans with attractive packaging and fast delivery
  • Physical store staff (particularly Laura in Cranleigh) are friendly, helpful, and knowledgeable
  • Good value for money with premium items at competitive prices

Common concerns

  • Customer service team unresponsive to emails, dismissive of legitimate quality complaints, and blames customers for defects despite 30-day policy limitations
  • Inconsistent product quality (seams failing, holes, pulls after minimal wear) contradicts premium pricing at £70-80 per item

Customers mention

customer service responsivenessproduct quality and durabilityknitwear and cardiganspackaging and deliveryreturns policy enforcement
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Showing 40 reviews
D
Verified
Debbie
23 October 2024

Really easy to order

Really easy to order. Clothes are lovely. Easy tobreturn

L
Verified
Lisa
19 October 2024

Another lovely purchase from MBFW

Another lovely purchase from MBFW. Quick delivery and fabulous jeans. Thank you ❤️

C
Verified
Christine Rook
18 October 2024

Helpful staff helping me order on

Helpful staff helping me order on Line always a pleasure to go into the shop in Cobham

F
Verified
Faye Warr
16 October 2024

Amazing customer service got straight…

Amazing customer service got straight back to me regarding stock. Speedy delivery and beautiful jumpers on my 3rd one! 🩷

L
Verified
Lindsey Ashley
13 October 2024

Beautiful

I have so many of these lovely long cardigans. They are really easy, go with anything and beautiful. Great quality, beautiful colours and like everything from this shop, can’t fault it

H
Verified
Hannah
6 October 2024

Great delivery & lovely packaging but shame about the jumper

Great delivery & lovely packaging Just a shame the jumpers were quite small & didn’t think the quality was great for nearly £80 -

M
Verified
Maureen
6 October 2024

My first purchase from MBFW

My first purchase from MBFW - the jumpers I bought are fabulous quality and love the colours. I have had so many comments when wearing them too 🥰

K
Verified
Karen
5 October 2024

All great thank you

All great thank you! Item arrived quickly and great quality

E
Verified
Emma Treasure
4 October 2024

Easy to buy

Easy to buy, fast delivery and beautifully packaged and perfect jeans!

A
Verified
Anna
30 September 2024

Smooth delivery

Smooth delivery, great item, true to size

Page 3 of 3 · 40 reviews

My Best Friends Wardrobe — Review Summary

Based on 40 verified customer reviews, My Best Friends Wardrobe holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.

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