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My Best Friends Wardrobe

mybestfriendswardrobe.co.uk
4.4

40 reviews

83%
5-star
85%
Positive
13%
1-star
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ReviewTerminal Summary

My Best Friends Wardrobe delivers high-quality knitwear and jeans with excellent packaging and delivery, but is severely undermined by inconsistent and dismissive customer service that refuses accountability for defective items.

What customers love

  • High-quality knitwear, jeans, and cardigans with attractive packaging and fast delivery
  • Physical store staff (particularly Laura in Cranleigh) are friendly, helpful, and knowledgeable
  • Good value for money with premium items at competitive prices

Common concerns

  • Customer service team unresponsive to emails, dismissive of legitimate quality complaints, and blames customers for defects despite 30-day policy limitations
  • Inconsistent product quality (seams failing, holes, pulls after minimal wear) contradicts premium pricing at £70-80 per item

Customers mention

customer service responsivenessproduct quality and durabilityknitwear and cardiganspackaging and deliveryreturns policy enforcement
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Showing 1 4-star review
C
Verified
customer
30 November 2024

Customer service

Had trouble contacting mbfw but they have since reached out to explain.

My Best Friends Wardrobe — Review Summary

Based on 40 verified customer reviews, My Best Friends Wardrobe holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.

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