Is My Best Friends Wardrobe trustworthy?

My Best Friends Wardrobe is rated 4.4/5 from 40 verified reviews — Great. 85% gave 4 or 5 stars.

What is My Best Friends Wardrobe's rating?

My Best Friends Wardrobe has an average rating of 4.4 out of 5 based on 40 customer reviews on ReviewTerminal.

My Best Friends Wardrobe Reviews: 40 Verified Reviews (4.4/5)

ReviewTerminal SummaryBased on recent reviews

My Best Friends Wardrobe delivers high-quality knitwear and jeans with excellent packaging and delivery, but is severely undermined by inconsistent and dismissive customer service that refuses accountability for defective items.

What customers love

High-quality knitwear, jeans, and cardigans with attractive packaging and fast delivery
Physical store staff (particularly Laura in Cranleigh) are friendly, helpful, and knowledgeable
Good value for money with premium items at competitive prices

Common concerns

Customer service team unresponsive to emails, dismissive of legitimate quality complaints, and blames customers for defects despite 30-day policy limitations
Inconsistent product quality (seams failing, holes, pulls after minimal wear) contradicts premium pricing at £70-80 per item

Customers mention

customer service responsivenessproduct quality and durabilityknitwear and cardiganspackaging and deliveryreturns policy enforcement

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Showing 1 4-star review

Verified

customer

30 November 2024

Customer service

Had trouble contacting mbfw but they have since reached out to explain.

My Best Friends Wardrobe — Review Summary

Based on 40 verified customer reviews, My Best Friends Wardrobe holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.

My Best Friends Wardrobe

Customer service

My Best Friends Wardrobe — Review Summary

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