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My Best Friends Wardrobe

mybestfriendswardrobe.co.uk
4.4

40 reviews

83%
5-star
85%
Positive
13%
1-star
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ReviewTerminal Summary

My Best Friends Wardrobe delivers high-quality knitwear and jeans with excellent packaging and delivery, but is severely undermined by inconsistent and dismissive customer service that refuses accountability for defective items.

What customers love

  • High-quality knitwear, jeans, and cardigans with attractive packaging and fast delivery
  • Physical store staff (particularly Laura in Cranleigh) are friendly, helpful, and knowledgeable
  • Good value for money with premium items at competitive prices

Common concerns

  • Customer service team unresponsive to emails, dismissive of legitimate quality complaints, and blames customers for defects despite 30-day policy limitations
  • Inconsistent product quality (seams failing, holes, pulls after minimal wear) contradicts premium pricing at £70-80 per item

Customers mention

customer service responsivenessproduct quality and durabilityknitwear and cardiganspackaging and deliveryreturns policy enforcement
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Showing 33 5-star reviews
A
Verified
Ali Blackwell-Cook
26 December 2024

My best friends wardrobe Cranleigh - the friendly store

I always pop in to the Cranleigh My Best Friends Wardrobe. There is always a range of interesting items to browse and buy. The lady who is always there, Laura is always helpful and kind. I have had a particularly successful winter haul of gorgeous jumpers which would retail for double elsewhere.

C
Verified
Clare Mashiter
2 December 2024

Affordable and good quality

Affordable and good quality

E
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Elizabeth
30 November 2024

Lovely knitwear

Great quality knitwear beautifully wrapped and packaged. Fabulous coated jeans too!

F
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Fiona Gibbins
29 November 2024

Lovely cardi

Lovely cardi! Great packaging and came relatively quickly!!

G
Verified
G A Seeds
26 November 2024

Quality good delivery good so all great

Quality good delivery good so all great

L
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Linda
19 November 2024

My order arrived I great condition due to the care it was packed with. Boxed rather than plastic wrap. …

My order arrived I great condition due to the care it was packed with. Such a shame they shut down their shop in marlow, however, I am glad you can order online. Love the clothes.

L
Verified
LisaSW
19 November 2024

The Star Skirt - Absolutely Stunning

I purchased one of the Star Skirts in black along with an alpaca mix jumper. Both are gorgeous. The skirt is absolutely stunning, very expensive but I feel worth it, I’m a small size 12 and purchased Medium and it fits great with room to spare.

P
Verified
Patricia Hayder
18 November 2024

Lovely quality

Arrived quickly. Cardigan just as pictured, great quality.

J
Verified
Janet
17 November 2024

Great products and service

Great company, both ladies are so friendly and knowledgeable about their stock. The jumpers I bought are really good quality, great fit and super comfy. Would definitely recommend.

M
Verified
Miss Margaret Arnott
15 November 2024

Beautiful clothes suitable for different age groups.

Having already purchased items in store I was happy to buy online with confidence.

S
Verified
Stephanie Clarence-Smith
13 November 2024

Excellent

Very fast efficient service

M
Verified
MRS RHONDA FURNESS
12 November 2024

The person I spoke with was really…

The person I spoke with was really helpful and sorted out the problem I was having trying to buy on linr

A
Verified
Alison
12 November 2024

The gorgeous Red Charli cardigan

I bought the red Charli cardigan. It arrived beautifully packaged and very quickly. This cardigan is exactly what I was looking for, it is soft, pure luxury and just gorgeous. Well worth the money. Buy cheap by twice is what I say.

B
Verified
Biba
8 November 2024

Love the brand

Love the brand, love the products!

E
Verified
Elspeth Cameron
8 November 2024

The most beautiful clothes at…

The most beautiful clothes at affordable prices with the best customer service thank you girls for such an enjoyable experience at the spirit of Christmas x

Page 1 of 3 · 33 5-star reviews

My Best Friends Wardrobe — Review Summary

Based on 40 verified customer reviews, My Best Friends Wardrobe holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.

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