MyProtein delivers strong product quality and fast shipping that satisfy most customers, but faces recurring issues with customer service responsiveness, delivery failures, and sizing inconsistencies that prevent a higher rating than 4.1/5.
What customers love
Common concerns
Customers mention
Ordered products and within 24 hours received, excellent service and the quality of the products is second to none. I would Highly recommend MyProtein.
Well their products are amazing but I ordered a pack of protein powder which didn’t even get dispatched. I reached out to customer service and the person was quite insightful but they said the had no record of my purchase. 5 star when you get the goods but when it doesn't show up and you have to spend all night haggling customer service, it’s annoying. Oh yeah I didn’t get a refund either. Now I’m £16 down and can’t get them gains 👍
Quick and efficient delivery. Everything as described arrived.
Great products and service
Refused to acknowledge my refund for weeks and then once they found my refund didn’t initially refund the correct amount. Incredibly difficult to get responses and wait times are very long. Will not be using them again..
Brilliant! The website was easy to use, great communication from dispatch to delivery status and my items arrived quicker than I thought. Will definitely order again
Great product
Vegan supplements
Ordered and arrived the next day, nothing went wrong
I ordered it a night before then received it the next day what an amazing service! This protein powder has a great taste and I love it
Very good arrived on time brilliant product definitely going to buy again
Purchase was fine it is just the ever increasing cost of protein that concerns me. I doubt I will be ordering again.
Items as described and fast delivery
Super quick delivery Living tasting free sample and still waiting for the other free gift but always great service
Great tasting protein, delivered in good time
Based on 47 verified customer reviews, Myprotein holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 77% of customers gave 4 or 5 stars.