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GreatSports

Myprotein

myprotein.com
4.1

47 reviews

68%
5-star
77%
Positive
15%
1-star
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ReviewTerminal Summary

MyProtein delivers strong product quality and fast shipping that satisfy most customers, but faces recurring issues with customer service responsiveness, delivery failures, and sizing inconsistencies that prevent a higher rating than 4.1/5.

What customers love

  • Fast and reliable delivery (next-day or 2-day shipping frequently mentioned)
  • High-quality products with good taste and mixability, especially protein powders
  • Competitive pricing and frequent sales/discounts

Common concerns

  • Poor customer service: long wait times, unresponsive bots, difficulty reaching humans, slow resolution processes
  • Delivery failures: items not arriving, damaged boxes, wrong addresses, items left outside in bad weather
  • Sizing issues on apparel: XL runs too small, quality is good but sizing chart unrealistic
  • Refund and order tracking problems: missing refunds, no record of purchases, lack of follow-up communication

Customers mention

delivery speedproduct qualitypricingcustomer servicesizingorder fulfillment
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E
Verified
Ellie
18 May 2026

Was unable to deliver to me

Was unable to deliver to me, and therefore the delivery label expired. Customer service bot was unhelpful. When I finally got through to a human the advice was informative but very slow and frustrating. I did not get the outcome I wanted. I ultimately had to go to a different company which was more expensive

S
Verified
simon gloster
18 May 2026

Way whey weigh LESS

I order my protein from here all the time, this will be my last.. they've changed the advertising for for whey protein now by sharing its "so many servings".. so i ordered the 90 serving size at £72.50 it arrived and the pack actually contains 2.7kg by weight.. my last order of exactly the same product was £84.00 for 5kg... now im no mathematician but that's a lot more profit going there way.. how very deceiving Myprotein

Page 4 of 4 · 47 reviews

Myprotein — Review Summary

Based on 47 verified customer reviews, Myprotein holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 77% of customers gave 4 or 5 stars.

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