Nationwide Renewables has a severely damaged reputation (2.7/5) due to critical failures in post-installation documentation, lack of required MCS certification, and poor customer service, though installation quality itself is sometimes praised.
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. We have been lefta system is not compliant with the National Grid (G99/G100), We are now proceeding with legal action and reporting the company to Trading Standards. Do not trust them with your home or your money
If you've had an installation done by these cowboys, please contact a legitimate local company to come and carry out an inspection report. You can find an MCS cerftified company on the MCS Certified website. The director of Nationwide Renewables Ltd, is now also operating under another company name, Right NRG. They are operating in the exact same market as Nationwide Renewables. Our experience with Nationwide Renewables involved an unsafe and non-compliant solar installation, no certifications or documents and no customer support whatsoever after our final payment. An independent inspection by an MCS-accredited engineer has formally confirmed that this installation is unsafe, non-compliant with Building Regulations, and poses a fire risk. The system has been emergency-disconnected. I have now initiated formal legal proceedings. I strongly advise others to seek independent professional assessments and legal advice rather than waiting for the company to rectify the issues. Nationwide Renewables used misleading sales tactics, relying on MCS calculators and making promises that only an MCS-accredited installer could legally deliver. They claimed our system would qualify for Smart Export Guarantee (SEG) payments, but as they have no MCS accreditation, this claim is false. Since installation, we have not received: • An invoice • The correct solar panels or the promised voltage optimiser • Electrical Installation Certificate (EIC), DNO approval, or ownership documentation • Company or product warranties • Building Regulations Certificate Along with failing to issue an Electrical Installation Certificate (EIC) they also did not notify Building Control, which is a legal requirement under Building Regulations Part P (Electrical Safety – Dwellings). This means our solar system was installed without the legally required safety certification. Despite repeated requests for all missing paperwork, they have refused to provide a refund or resolve the issues. Their RECC membership was terminated in 2024, as was their MCS membership, and they are not a member of NAPIT, NICEIC or any other Competent Persons Scheme. We believe this is why they are unable to provide the guarantees and certifications they advertise. Based on the above facts, we believe their conduct is misleading and in breach of consumer protection laws. If you’ve had a similar experience, I urge you to report them to the relevant authorities and consider taking legal action.
AVOID THIS COMPANY AT ALL COSTS. When you take delivery of your panels please check the rear labels, We ordered 440 watt panels black duo they delivered 405w PV panels which were obsolete and they fitted them. When I complained they changed the panels for 435w all black Bi facial. No scaffolding was used during i stallation. The guys worked off ladders. Then tried to blame the supplier for the mix up. Let's be totally transparent is their motto. They are NOT MCS REGISTERED, we were not informed of this when we signed up with them. 12 months after I stallation we still have no paperwork. You are unable to speak to anyone. Also we have not received any payment for the electricity we have generated and sent back to the grid, because it has never been connected to Octopus Energy Ltd. We have had 2 major roof leaks which we had to repair at are own cost.All the staff in the centre receiving emails lie to you about you certificate and than have the cheek to ask for at least a 4 star rating on trust pilot. Stay clear of Nationwide Renewables Ltd. Tracey Thomas
Only giving one star because the installation went well. Other than that the worst customer service ever. Had paperwork issues for over 12 months. Just had messages & a 15min phone call & issues still not resolved. Unhappy does not cover what I am feeling at this moment. Avoid like the plague. Thanks for the update Nationwide Renewables. But unfortunately your reply shows exactly what company you are. You made an offer of compensation of £30. But only payable if I removed my review. My review has obviously not been removed & no compensation was ever paid. Yes certification was eventually (after I think 8 months) it was received. But you promised an MCS certificate. As you as a company are not MCS certified this was never going to happen. You said you were Octopus partners & I could easily export to them. As there was no MCS certificate this will cost me £200. Again compensation for this was refused & none ever paid. Please stop telling untruths & sort out issues.
I was so happy to get solar panels, for my house, at the start of this process communication was really good .That changed on the day of my insulation. nationwide renewables didnt fit my panels were fitted by an external contractor. they told me my panels wouldnt work on the northside .they should be on the other side of my roof and the 8 panels designed would not fit on my roof that way it .so the fitters had to go and buy different fitting so the panels would fit vertical. I was told the extra 4 panels would help pay of my loan and night time electricity and I will be earning with in 8 weeks . 12/4/ 25 I HAD MY PANEL today 8/4/26 I have received two official papers . talking to a new team of people working for this company, so hoping to start getting panels registered. I as also told by my energy supplier nationwide renewables are not registered to fit solar panels and I have to pay £250 to get my insulation checked before they register my panels I am having to update this review. since putting this review on here I have been informed by nationwide renewables they will not send me my MCS certificate until I take down this bad review. I told them trust pilot as for an honest review which is what I have done .
My father was sold a solar system under pressure via a doorstep visit to him. He is a vulnerable adult due to him being elderly, and he was told he would be able to receive payments from his energy provider, Octopus. After a year now, we have found out that they are no longer MCS certified, and therefore he is actually unable to register his system for the feed in tariff. He was lead to believe it would not be a problem and was never told they had lost their MCS certification. Now it seems he has a massive investment that he will never be able to receive any payments back for from Octopus. They are impossible to speak to, and do not reply to constant emails chasing documentation - do not use them, they are a terrible company.
Nationwide Renewables Ltd does not even deserve one star. I gave this company the benefit of the doubt having seen bad reviews but thought I would give this small company a chance. That was a big mistake! I had Solar Panels installed and final payment made 3rd April 2024. The contract signed was for Solar Panels with MCS Certificate and all other certificates withing 14 days of the install. This is section 9 of their T&C’s. Nationwide Renewables Ltd at this time were a member of the Renewable Energy Consumer Code (RECC). I unfortunately found out later by searching the internet that Nationwide Renewables Ltd on the 17th April 2024 had been terminated from this body following a review by the Non-Compliance Panel. This is the body that provided the MCS Certificates. After the 14 Days I have e-mailed, rang (nobody available or no answer) raised tickets on their website to be told it is in process. This same standard response went on for months. They did ring me shortly after trying to sell me a battery but told them to get the paperwork completed on the solar install as being waiting 3 months. Nothing happened. They rang a few months later and tried to sell me solar panels quoting a postcode that does not exist! At first, I thought it was a call about resolving my documentation issue, I was not happy and this showed how incompetent they are. In March 2025 I advised that if I do not receive the correct documentation, I will seek legal action. I was told they would look into it and then advised they would arrive in two weeks. Another two weeks later it was then going to be mid-April 2025. Nothing happened. So, I then engaged Solicitors in April 2025 who spent 9 months trying to progress this with Nationwide Renewables Ltd and they acknowledged the issue but did nothing to resolve it in anyway. On the 19th of February 2026 I filed a claim for the lost feed in tariff as a result of not receiving the correct documentation to claim this. Nationwide Renewables Ltd had until the 19th of March 2026 to respond to this and did nothing. As a result of this the County Court awarded a judgement in my favour. At the same time, I was in correspondence with Nationwide Renewables Ltd via Whats App. Through this they issued me a Buildings Regulations Compliance Certificate from a company called Right NRG Limited. On the 19th of March 2026 they sent me a link to Octopus to sign upto their feed in tariff at a cost to me of £250 and the weblink warned it might not be successful. Nationwide Renewables Ltd then advised they have now completed all of their obilgations! So, it took them nearly 2 years to simply fob me off with this. I advised what my contract clearly stated. Based on my experience I have put this review up to make others aware, so they don’t make the same costly mistake I did by dealing with these unprofessional amateurs who are not answerable to any regulated body. AVOID THIS GROUP. If they respond to this with sorry to hear this and let may take a look at this then you know nothing is going to happen as that is what they have been saying for 2 years.
Absolutely avoid this company. Nationwide Renewable are not MCS certified, and they do not make this clear before you sign the contract. This is crucial information that directly impacts your ability to switch energy providers, and withholding it is completely unacceptable. Because of their lack of certification, you can end up facing extra charges — for example, Octopus Energy may charge around £250 to switch you if your system isn’t MCS certified and Flexi-Orb registered. On top of that, they damaged my cladding while putting up the scaffolding. I reported this issue, and it has been completely ignored. No repair, no accountability, nothing. This company shows a serious lack of transparency, professionalism, and responsibility. What should have been a straightforward installation has turned into stress, extra costs, and property damage. Also they will delay to send documents. Your response is inaccurate and misleading. The system was paid for in full, and proof of payment has already been provided. Any suggestion that there is an outstanding balance is simply not true. Regarding MCS certification, this was not made clear at the point of sale. Displaying information somewhere on a website is not the same as clearly informing a customer before entering into a contract—especially when it has direct financial consequences, such as additional charges and limitations when switching energy providers. As for the damage to my property, evidence has been submitted, including photos of the cladding damage caused during scaffolding installation. The fact that you state otherwise raises serious concerns about your internal communication and how customer complaints are being handled. Delays in providing documentation have also been an ongoing issue, adding unnecessary stress to what should have been a straightforward process.
Nationwide is a scam. Going to two years this company has not done my documentation. There is something sheddy about them. Nationwide is a scam. It is interesting that after I sent in my review Nationwide got in touch with me asking that I take down my review claiming that they have done the documentation. I think a little background should help here. A Nationwide agent by name Adam came to my house and convinced me to have them install solar for me. They claimed that it will bring down my energy bill significantly and that I will sell back my excess generated. For me to sell the excess, I need a certificate from Mcs body. Nationwide did not provide that certificate. I later realised that it is difficult for them to get because they are not a member of that body. When I confronted Nationwide, I got a shock of my life. Nationwide claimed that mcs certificate was not part of our agreement. So how will I now sell my excess to the grid? Nationwide said they will find a way around it. Until today, that has not been done. Nationwide gave me a Gtc letter that they are working together. I have made my research. Gtc is just like Nationwide working with another related company. The letter is irrelevant and of no use. I referred a friend to Nationwide and it was the same story. I called Nationwide. I sent in emails but Nationwide is as helpless as I am because it cannot provide me with what I need. I presented the Gtc letter and I was told it does not have meaning. Each time I got in touch with Nationwide, it was the same refrain; we will sort it out. Nationwide in 2025 sent in two workers to my house to have a look at the installation. I complained about these issues and they said they will report to the head office. This is 2026. They did not get in touch again. It took a review on Trustpilot to jolt Nationwide. They are now threatening me. I did not see the agent Adam again that convinced me to borrow money from bank to install solar that is just as normal as every other electricity supply because I was not equiped with necessary documentation to help me. What a deception! What a company! Why is Nationwide not a member of MCS body? Is there anything Nationwide is not doing right?
My brother has had a terrible experience with this company. He had 20 solar panels fitted with inverter and battery and also they arranged to have new roof tiles so the solar panels could be flush mounted. He had multiple issues with the system not working correctly, which was down to poor installation. He also realised that they had fitted a 5kW battery when he had paid for a 10kW battery which they eventually changed. The re-roof has been poorly done which the roofers blame on where the solar panel frames were fitted and could eventually leak, but NWR say that he needs to sort this with the roofing contractor. NWR employed and directly paid the roofing company so they should take up the issue. He has requested that they remove the video that they posted on YouTube as he is not at all happy. NWR had theirs MCS and RECC accreditation terminated for non compliance several years ago, which leaves you with only 1 option if you want to export electricity and is dependent on a £250 inspection by Octopus energy. He is still awaiting a valid invoice after 9 months. His and my reviews have been removed several times as this company has refused to rectify issues while a negative review is still showing on trust pilot, which speaks a lot about what type of company this is. So be warned, go with a company that is MCS registered⚠️⚠️⚠️ UPDATE Salma is their new customer complaints manager (the 3rd manager in 9 months) and is trying to sort out his issues but she is still insisting that negative reviews are removed and has asked him to sign an agreement that states that if any negative reviews are posted by him or his family after they have revisited, they will consider taking legal action for commercial liable.
Please see my first review as I have now ran out of characters to review the incompetence of the company. Update 2 It has now been just under a month since first giving my bank details to v***o for compensation. I have had to give my bank details multiple times since then to 3 people. I now keep getting requests for my bank details and promises that funds will be with me within 8 days but that is clearly not the case. Everyone apologising that "the bank details were never noted down" Now I have found out v***o has now left the company after being told he is on sick leave for the past 2 weeks. This should show you how the company is completing its "restructure". Nationwide has on multiple occasions tried to pressure me to remove my review for £100 which was promised a month ago, requested my partner to remove the review and hinted multiple times if we do not remove the review I wont recieve the compensation that was promised. As this company should know buying reviews or requested reviews to be removed or altered is against the TOS of trust pilot. Who ever is next to take over my account. I have been promised multiple times I will receive this money. When will this happen. I await your call where you will try and pressure me to remove my reviews and ask for my bank details again. Just to let you know, I have now had to edit all name out the review and Nationwide now report my reviews because of these names. Even though there are multiple “good” reviews with peoples names. Double standards it seems. Update 3 I now keep getting excuses for the funds, its been a month now. Get it together and pay what you promised. NWR You know my number, call me. Update 4 Nationwide is stating my review is not factual and keeps removing them. Nationwide can you comment what is not factual of my review? Call me. You have my number. If you want voice recordings to be released, I'm more than happy to share them with you. Update 5 Finally got the money after all the chasing. To people who do go for this company. Make sure you record every encounter and phone call as hopefully it will help fight misinformation from members of staff. Hopefully in the future if anything does happen the "restructure" helps... we shall see.
AVOID AVOID AVOID! After deleting my last comment due to them offering me a £200 refund to resolve all the issues I have had I have just been informed I will not be receiving this! Paid £500 for a product which has not worked which they only gave me a £400 refund for! Also not connecting me to the grid through Octopus energy like promised costing me an extra £300 which I have had to pay octopus to do so! So I accepted the £200 refund to meet me in the middle of the £400 out of pocket and now yet again they have not done what was promised! I cannot advise anyone enough please avoid this company at all costs! Just lies lies lies and a company who just wants to rob there customers! An awful company who just lies lies lies! Do not buy anything from these please! Responding to your response - I have a new build property so that is the 1st lie - and it was installed it just did not work just full of lies again! Regarding the connection to Octopus you arranged for me to cancel my current supplier and would get my home connected so I can export to the grid! And that was a lie as the paperwork you offer is not accepted by Octopus so they require me to pay to get the export tariff set up! JUST AVOID AT ALL COSTS! There are many solar companies out there who will do the job properly and professionally just lies lies lies!
Please please please do not use this company Had my solar panel fitted since September. And nothing but problems. And the just don't care, they are not interested, and that's if you can get in touch with them, I'm sure after installation the block your number, 10 panels, battery, inverter now not fit for purpose.. solar panels don't charge battery, so have to rely on cheap rate charging from the grid after midnight, and guess what.. not one piece of paper work from them only paper work we have is the original contract we signed after agreeing to let this so called company install our panels. WISH I NEVER SET EYES ON THIS COMPANYIES NAME. TOTALLY DISGUSTED
Everything was going fine until i asked for my paperwork. Its 7 months now excuses after excuses. Now i find they dont provide mcs number. I cant export any energy until i have this.
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Based on 40 verified customer reviews, Nationwide Renewables holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 43% of customers gave 4 or 5 stars.