Nationwide Renewables has a severely damaged reputation (2.7/5) due to critical failures in post-installation documentation, lack of required MCS certification, and poor customer service, though installation quality itself is sometimes praised.
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Customers mention
We did initially have issues. The installation went really well but we struggled to get the relevant paperwork. Since we managed to get in contact with Selima things have been resolved quickly. All paperwork was received within days and the communication was excellent. We are now waiting for Octopus as the DNO gas been sent to them. Hopefully the final piece of the puzzle is in sight.
Nationwide Renewables Ltd does not even deserve one star. I gave this company the benefit of the doubt having seen bad reviews but thought I would give this small company a chance. That was a big mistake! I had Solar Panels installed and final payment made 3rd April 2024. The contract signed was for Solar Panels with MCS Certificate and all other certificates withing 14 days of the install. This is section 9 of their T&C’s. Nationwide Renewables Ltd at this time were a member of the Renewable Energy Consumer Code (RECC). I unfortunately found out later by searching the internet that Nationwide Renewables Ltd on the 17th April 2024 had been terminated from this body following a review by the Non-Compliance Panel. This is the body that provided the MCS Certificates. After the 14 Days I have e-mailed, rang (nobody available or no answer) raised tickets on their website to be told it is in process. This same standard response went on for months. They did ring me shortly after trying to sell me a battery but told them to get the paperwork completed on the solar install as being waiting 3 months. Nothing happened. They rang a few months later and tried to sell me solar panels quoting a postcode that does not exist! At first, I thought it was a call about resolving my documentation issue, I was not happy and this showed how incompetent they are. In March 2025 I advised that if I do not receive the correct documentation, I will seek legal action. I was told they would look into it and then advised they would arrive in two weeks. Another two weeks later it was then going to be mid-April 2025. Nothing happened. So, I then engaged Solicitors in April 2025 who spent 9 months trying to progress this with Nationwide Renewables Ltd and they acknowledged the issue but did nothing to resolve it in anyway. On the 19th of February 2026 I filed a claim for the lost feed in tariff as a result of not receiving the correct documentation to claim this. Nationwide Renewables Ltd had until the 19th of March 2026 to respond to this and did nothing. As a result of this the County Court awarded a judgement in my favour. At the same time, I was in correspondence with Nationwide Renewables Ltd via Whats App. Through this they issued me a Buildings Regulations Compliance Certificate from a company called Right NRG Limited. On the 19th of March 2026 they sent me a link to Octopus to sign upto their feed in tariff at a cost to me of £250 and the weblink warned it might not be successful. Nationwide Renewables Ltd then advised they have now completed all of their obilgations! So, it took them nearly 2 years to simply fob me off with this. I advised what my contract clearly stated. Based on my experience I have put this review up to make others aware, so they don’t make the same costly mistake I did by dealing with these unprofessional amateurs who are not answerable to any regulated body. AVOID THIS GROUP. If they respond to this with sorry to hear this and let may take a look at this then you know nothing is going to happen as that is what they have been saying for 2 years.
Absolutely avoid this company. Nationwide Renewable are not MCS certified, and they do not make this clear before you sign the contract. This is crucial information that directly impacts your ability to switch energy providers, and withholding it is completely unacceptable. Because of their lack of certification, you can end up facing extra charges — for example, Octopus Energy may charge around £250 to switch you if your system isn’t MCS certified and Flexi-Orb registered. On top of that, they damaged my cladding while putting up the scaffolding. I reported this issue, and it has been completely ignored. No repair, no accountability, nothing. This company shows a serious lack of transparency, professionalism, and responsibility. What should have been a straightforward installation has turned into stress, extra costs, and property damage. Also they will delay to send documents. Your response is inaccurate and misleading. The system was paid for in full, and proof of payment has already been provided. Any suggestion that there is an outstanding balance is simply not true. Regarding MCS certification, this was not made clear at the point of sale. Displaying information somewhere on a website is not the same as clearly informing a customer before entering into a contract—especially when it has direct financial consequences, such as additional charges and limitations when switching energy providers. As for the damage to my property, evidence has been submitted, including photos of the cladding damage caused during scaffolding installation. The fact that you state otherwise raises serious concerns about your internal communication and how customer complaints are being handled. Delays in providing documentation have also been an ongoing issue, adding unnecessary stress to what should have been a straightforward process.
The installation went smoothly the engineers did a great job. The only let down was the documents It took them 4 months after the installation before I received anything. these were needed to export any surplus energy that the panel produced. Their explanation was that they were under new management and upgrading their online system. I have eventually received most of my documents apart from my itemised invoice which they agreed to provide ( need to be itemised to prove that you own the whole system). The was help by their staff member Salma, who was very helpful with these documents.
Good friendly helpful service. Sorted out all my queries and gave me the information I needed
Emma was very helpful and walked me through all the stages assisting when I needed help
Emma was really helpful and professional.
Nationwide is a scam. Going to two years this company has not done my documentation. There is something sheddy about them. Nationwide is a scam. It is interesting that after I sent in my review Nationwide got in touch with me asking that I take down my review claiming that they have done the documentation. I think a little background should help here. A Nationwide agent by name Adam came to my house and convinced me to have them install solar for me. They claimed that it will bring down my energy bill significantly and that I will sell back my excess generated. For me to sell the excess, I need a certificate from Mcs body. Nationwide did not provide that certificate. I later realised that it is difficult for them to get because they are not a member of that body. When I confronted Nationwide, I got a shock of my life. Nationwide claimed that mcs certificate was not part of our agreement. So how will I now sell my excess to the grid? Nationwide said they will find a way around it. Until today, that has not been done. Nationwide gave me a Gtc letter that they are working together. I have made my research. Gtc is just like Nationwide working with another related company. The letter is irrelevant and of no use. I referred a friend to Nationwide and it was the same story. I called Nationwide. I sent in emails but Nationwide is as helpless as I am because it cannot provide me with what I need. I presented the Gtc letter and I was told it does not have meaning. Each time I got in touch with Nationwide, it was the same refrain; we will sort it out. Nationwide in 2025 sent in two workers to my house to have a look at the installation. I complained about these issues and they said they will report to the head office. This is 2026. They did not get in touch again. It took a review on Trustpilot to jolt Nationwide. They are now threatening me. I did not see the agent Adam again that convinced me to borrow money from bank to install solar that is just as normal as every other electricity supply because I was not equiped with necessary documentation to help me. What a deception! What a company! Why is Nationwide not a member of MCS body? Is there anything Nationwide is not doing right?
I had very good service
My brother has had a terrible experience with this company. He had 20 solar panels fitted with inverter and battery and also they arranged to have new roof tiles so the solar panels could be flush mounted. He had multiple issues with the system not working correctly, which was down to poor installation. He also realised that they had fitted a 5kW battery when he had paid for a 10kW battery which they eventually changed. The re-roof has been poorly done which the roofers blame on where the solar panel frames were fitted and could eventually leak, but NWR say that he needs to sort this with the roofing contractor. NWR employed and directly paid the roofing company so they should take up the issue. He has requested that they remove the video that they posted on YouTube as he is not at all happy. NWR had theirs MCS and RECC accreditation terminated for non compliance several years ago, which leaves you with only 1 option if you want to export electricity and is dependent on a £250 inspection by Octopus energy. He is still awaiting a valid invoice after 9 months. His and my reviews have been removed several times as this company has refused to rectify issues while a negative review is still showing on trust pilot, which speaks a lot about what type of company this is. So be warned, go with a company that is MCS registered⚠️⚠️⚠️ UPDATE Salma is their new customer complaints manager (the 3rd manager in 9 months) and is trying to sort out his issues but she is still insisting that negative reviews are removed and has asked him to sign an agreement that states that if any negative reviews are posted by him or his family after they have revisited, they will consider taking legal action for commercial liable.
The customer service of Selma has been excellent. She's managed to sort out long standing issues, explaining next steps, and answering my many questions. It's so beneficial for me to have one point of contact, and I'm so grateful that it's Selma.
Please see my first review as I have now ran out of characters to review the incompetence of the company. Update 2 It has now been just under a month since first giving my bank details to v***o for compensation. I have had to give my bank details multiple times since then to 3 people. I now keep getting requests for my bank details and promises that funds will be with me within 8 days but that is clearly not the case. Everyone apologising that "the bank details were never noted down" Now I have found out v***o has now left the company after being told he is on sick leave for the past 2 weeks. This should show you how the company is completing its "restructure". Nationwide has on multiple occasions tried to pressure me to remove my review for £100 which was promised a month ago, requested my partner to remove the review and hinted multiple times if we do not remove the review I wont recieve the compensation that was promised. As this company should know buying reviews or requested reviews to be removed or altered is against the TOS of trust pilot. Who ever is next to take over my account. I have been promised multiple times I will receive this money. When will this happen. I await your call where you will try and pressure me to remove my reviews and ask for my bank details again. Just to let you know, I have now had to edit all name out the review and Nationwide now report my reviews because of these names. Even though there are multiple “good” reviews with peoples names. Double standards it seems. Update 3 I now keep getting excuses for the funds, its been a month now. Get it together and pay what you promised. NWR You know my number, call me. Update 4 Nationwide is stating my review is not factual and keeps removing them. Nationwide can you comment what is not factual of my review? Call me. You have my number. If you want voice recordings to be released, I'm more than happy to share them with you. Update 5 Finally got the money after all the chasing. To people who do go for this company. Make sure you record every encounter and phone call as hopefully it will help fight misinformation from members of staff. Hopefully in the future if anything does happen the "restructure" helps... we shall see.
I was under the impression that Nationwide Renewables automatically sent all the relevant documents to Octopus Energy on completion of installation of the solar panels. I since found out that they didn’t. I had to ask for my DNO letter to be resent to me. This was done straight away and I have now forwarded it to Octopus.
Instalation very good but after service terrible. Im still waiting for paperwork so I can go onto Octopus because this compay have not provided an MCS or Flxiorb certificate. On checking this company is not MCS approved so buyers beware it will cost you an extra £250 to get these documents for which you have been told by Nationwide they will sort. Then when you try to contact them you get no response. I feel as if I've been scammed by Yorkshires so called NO1 renewable energy supplier
AVOID AVOID AVOID! After deleting my last comment due to them offering me a £200 refund to resolve all the issues I have had I have just been informed I will not be receiving this! Paid £500 for a product which has not worked which they only gave me a £400 refund for! Also not connecting me to the grid through Octopus energy like promised costing me an extra £300 which I have had to pay octopus to do so! So I accepted the £200 refund to meet me in the middle of the £400 out of pocket and now yet again they have not done what was promised! I cannot advise anyone enough please avoid this company at all costs! Just lies lies lies and a company who just wants to rob there customers! An awful company who just lies lies lies! Do not buy anything from these please! Responding to your response - I have a new build property so that is the 1st lie - and it was installed it just did not work just full of lies again! Regarding the connection to Octopus you arranged for me to cancel my current supplier and would get my home connected so I can export to the grid! And that was a lie as the paperwork you offer is not accepted by Octopus so they require me to pay to get the export tariff set up! JUST AVOID AT ALL COSTS! There are many solar companies out there who will do the job properly and professionally just lies lies lies!
Based on 40 verified customer reviews, Nationwide Renewables holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 43% of customers gave 4 or 5 stars.