NeoPro Cycling has a 1.4/5 rating primarily due to systematic failures in customer service, misleading sizing charts, and a restrictive return policy that only offers store credit instead of refunds.
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Customers mention
Your customer service and returns assistantance is non existent ... its a shame .. you would expect that from an overseas supplier .. but from an Ozzie brand I expected so much better . Lift your game. Sorry .. but 1 star on this product as your care of customers ... and the only reason you have a business is bad bad.
I was genuinely excited to find a cycling brand with affordable prices. The high cost of gear in this sport is largely unnecessary. I reached out to Lizzi (co-owner and founder) expressing my excitement and interest in doing some video work in exchange for some kit to use in the videos. I'm a freelance videographer and cold pitching brands is a typical part of the job. I sent a full pitch deck via email and sent an Instagram DM briefly explaining my idea. She replied to my DM, "No thank you!". Totally fine and usually expected, although considering the time, research, and interest I gave to her brand, maybe something more than 3 words could be mustered. I responded, "No Problem! Can I ask why you might not be interested?" I take any feedback I can get." She replied, "Because we don't need it?" One, that's not feedback. Two, it's unbelievably disrespectful and unprofessional. I was honestly dumbfounded by this response after praising and showing interest in her brand. I couldn't help myself. "Oh, because your engagement is terrible." (a fact and something I wanted to help improve). "After reading your Trustpilot reviews your response makes sense. Good luck to ya." Her response, "'I take any feedback I can get' then comes with back with that. We do more than 10mil of revenue a year so no we don't need you to be making us videos. Good luck begging for work though." She then blocked me on Instagram. I shouldn't have to explain anything here. It's very dark. "Good luck begging for work" is an insane thing to say to someone. It shows complete disrespect of other people and a detachment I can't begin to understand. This kind of conduct can't last in the long run. It eventually catches up to you. I sincerely hope it happens sooner rather than later.
Low quality bibs!! Even for the price which is so disappointing. I wanted to post my review on their site but can’t find a way to do so even though I’m a verified purchaser. Which makes me think their positive reviews are fake or filtered… Their quality claims are false. These feel so cheap and their returns policy is the worst I’ve ever seen. Don’t buy!!
I bought a full kit from NeoPro for about 120 dollars. Think Temu quality. The kit seems to be functional, decent looking and it fits tight, but that's where the positives stop. Here comes the negatives: the fabric is itchy and and feels rather plastiky. You keep thinking about it as you ride instead of just forgetting and enjoying the ride. The seems in the bibs are irritating and keep rubbing the body. The pockets on the jersey is way too high and hard to reach. It feels like twisting your arm every time. The padding on the bibs it's almost nonexistent, and it feels pretty bad on a long ride. If you think that this is cheap and expected I would counter that kits half the price have better quality than this. I think they spent all money on advertising and forgot to develop a decent product. The worst is the company does not offer refunds. They will give you a store credit after you pay for the return shipping but why would they do that if their product is so bad.
Horrible customer service! One of the main issues was the sizing of the products. To make matters worse, Neo Pro does not allow for straightforward exchanges. Instead, they only offer store credit, requiring customers to purchase another item rather than simply exchanging the product. Given the current standards of efficient online shopping, Neo Pro's practices are far below what is expected. Based on my experience, I would rate Neo Pro at the bottom in terms of customer satisfaction and service.
Poor quality control and dismissive customer service. Sometimes a low price comes at too high a cost. My NeoPro bibs tore along the inner thigh seam after only a few months of normal use. I’ve owned many other brands over the years and never had seams fail like this. When I contacted NeoPro, their team initially replied promptly, but once I questioned their refusal to issue a refund, communication stopped. It’s now been months with no response despite multiple follow-ups. Reading other reviews, it’s clear this isn’t an isolated issue. Many customers describe the same combination of poor product durability and lack of accountability. That kind of consistency usually reflects company culture and direction—something that starts at the top. If the owners are serious about building trust in the NeoPro brand, they should take a close look at how customers are being treated. I’ll certainly be sharing this experience with others I cycle with, so they can make informed decisions before buying. Check out the comments from Reddit posts about NeoPro.... Plenty of people piling up even recently to let people know how shonky NeoPro is...
Customer service is appalling. Advertising is deceitful. I would not purchase from NeoPro again.
When ordering, not clearly posted that you can't get a refund, only credit. Sizing off on two different items and no respond from a human when contacting customer service. I did keep one jacket, but the wind blocking flap often get caught in the zipper. I'd look elsewhere in the future.
I bought a bib short and wanted to return. But buyer has to pay return shipping and top of that you get STORE CREDIT, Instead of Full Refund back to your card. Who does that these days? This is a crime. Basically, they want you to spend that store credit on their products. Absolutely ridiculous. Not very friendly return service. Not RECOMMENDING this company.
No refund. Accidentally ordered the wrong product and then re-ordered the correct one on the assumption they would refund. Was warned warehouse processing would take one week, instead they took the money and immediately dispatched. One jersey was not in stock, they shipped the rest of the order before offering me a partial refund. Terrible customer service!!
Purchased a medium size top as I had in the past & when it arrived it was smaller than my size small tops. When I asked for a larger size, they said I couldn’t return it. Wil never buy again from them & would not recommend them. I’ve found quality cycling gear on other sites cheaper & way more accurate with sizing & without the lack of customer care. Spend your money anywhere unless you feel like making a donation to someone who doesn’t care about customers or satisfaction.
Do NOT buy from this company. Unless you get the EXACT size you need, you will be stuck with refund credit you can't use. Buy from anyone else.
The worst online shopping experience that I have ever had! I've been buying cycling clothing online for over 2 decades, and never had issues like this. The sizing is totally wrong. I ordered according to their sizing chart - should have been a medium - and the Shorts were basically 2 sizes too small. And you have to send it back at your own cost even though it's their fault. And with all these pedantic instructions that you have to follow, or they'll charge you an extra fee. And they don't give a refund, just offer Store Credit. This company treats it's customers with contempt. Well, it will never get my business ever again.
The whole process of dealing with this cycling brand was terrible from the start. Poor sizing, poor quality and very poor customer service. The branding logos fell off after the first cold wash. Their response? Item still works, no refund. Even then, the refund is a credit. Useless if you don’t ever want to deal with them again. My response….. I made sure I rode with the remainder of their logo “Neop..” visible, telling every other cyclist I ride with the story of their poor quality, poor experience. Plenty of other brands out there that are x100 better in every way.
I ordered a custom team kit from NeoPro and the experience was unacceptable. -The order took over 10 weeks to arrive despite being quoted 6 weeks; -The custom jerseys do not match the colours on the signed-off artwork (navy/blues were replaced with purples); and -The sizing is inconsistent — the custom “Large” runs a full size smaller than NeoPro’s retail Large, yet the website only provides a single size guide. When I raised these issues, NeoPro blamed different materials, then responded dismissively, gaslit me about the problem, and ultimately stopped engaging. The result: unusable kit, wasted time, and a company unwilling to resolve a clear mistake. Do not trust NeoPro for custom orders.
Based on 40 verified customer reviews, neoprocycling.com holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.