NeoPro Cycling has a 1.4/5 rating primarily due to systematic failures in customer service, misleading sizing charts, and a restrictive return policy that only offers store credit instead of refunds.
What customers love
Common concerns
Customers mention
I found sizes not to be true to size - very small compared to what is is listed. Bought a jersey size as per size chart on sale which I can't return - was so small is absolutely useless. Bought Bibs not on sale as per size chart - no chance of getting these on so I returned for store credit. Was given store credit for about 10 minutes then cancelled. They said I returned without tags. Rubbish - taken out of bag and looked at - no chance of fitting so returned to bag. Never saw any tags. So I've spent $165 plus $20 return post and ended up with nothing. Jersey in the Bin and Bibs I told them to keep then. Customer Service - Bad - never again. Would not recommend
I ordered 2 of the new NeoPro Bibs v2.0. Both size L. I received the items in good time, however when I went to try them on, only one pair would fit me. The 2 bibs were completely different size. The second pair would not go past my thighs. I could not get them high enough to get the braces on. When I reached out to NeoPro I was advised that the size difference is within their tolerance. So basically according to NeoPro, it is ok to order 2 of the same Bibs, Size L, and one cannot be worn due to being so much smaller than the first pair, and that is my problem. No offer to return or refund the item. This is just bad customer service, I won't be buying form them again if I cannot trust the sizing and if NeoPro aren't willing to fix issues like this.
Not a bad product for the price, but the customer service and experience were so bad. I had a faulty product and asked for a return according to their return policy. Attached photos and paid for the postal Return. A few days later, I received an email stating that they could not accept the return, but offered two options. 1. They destroy the product or 2. I pay for the return of the faulty product to myself. I did not find either of these options acceptable and asked to speak to someone to solve the issue. My response...The fault was not theirs or the manufacturers, it was mine...Wow. Talk about accusations. Anyway, I was not happy, and it now became a matter of principle that I would argue this. Long story short, after many emails, I got a response that they noted on my request return that I included photos of the faulty product and I therefore received a store credit. AND... paid for postage again. After all that, I am happy to pay a high price for quality AND customer service. I will not be going back to NEOPRO along with many cycling friends too after telling them about my experience.
Unfortunately I find myself writing a 1 start review due to unprofessional and very disappointing customer service. My husband purchased a cycling bib for me as a gift and unfortunately due to the sizing chart not matching the true size of the garment it was too small. As it was a gift and was given to me a week past the 30 day exchange policy I was refused an exchange. I appreciate this policy exists and as a business owner myself for over 20 years I understand that customer service is top priority and by providing quality after care customer service it always pays itself back ten fold. Unfortunately customer service no longer exists within these online only business platforms. We have learnt a lesson and it has made us realise that we have been letting our own local business down by supporting online scammers or online business who, once they receive your money, do not care about their customers. We will go back to supporting our local businesses and many wonderful local cycling shops whom support our local community, provide jobs and provide amazing customer service.
I DO NOT recommend this company. I ordered according to their size guide and they were WAY TOO tight (I am lean and I like tight). They would not do a refund although the fault was on their side, and would not honor an exchange when returned. I’ve read other reviews on sizing problems so they may have a quality control problem.
Extremely Disappointed – Poor Service and No Accountability This was my first time ordering from Neopro Cycling, and sadly, it will be my last. I followed their size chart carefully but was unsure whether I should get a Small or Medium. To be cautious, I went with Medium – only to find that everything was way too big when it arrived. Naturally, I wanted to exchange for a Small, but every single item I needed was out of stock in that size. I followed their return policy and reached out via email requesting a refund instead of store credit since they simply didn’t have my size. All I received were automated responses – no acknowledgment of their limited stock or any real customer support. I persisted, but still no proper reply – just a store credit I can't use. I then turned to social media hoping to get a resolution, only for Lizzi to delete my comments and block me. Completely unprofessional and unacceptable behavior. Their tagline about “helping Aussie cyclists” feels like a total joke. Their customer service and business ethics are anything but Australian. Be very wary ordering from this company – especially if you're unsure about sizing. You're on your own if anything goes wrong and they get to keep your cash.
Horrible customer service - refund process is a joke, stay away!
SCAM COMPANY - they don't do refunds and keep that fact hidden all the way down on their web page. This is a material fact that isn't appropriately disclosed. Awful customer service.
Do not use! No customer service, would not amend order after I placed it and immediately realised I had incorrectly put an old address.
Inadequate Customer Service and Product Quality The company’s customer service and product quality are severely lacking. While the jerseys exhibit satisfactory durability, the bibs and shorts’ elasticity deteriorates after repeated wear. These items begin to separate in non-wear areas and eventually become transparent due to the compromised fabric quality. Notably, the company does not offer a warranty after five wears, which strongly suggests that these issues are rooted in product quality problems. Consequently, I have decided to discontinue my purchases from this company. While I appreciate the ability to match my jerseys and bibs, I will no longer consider purchasing bibs from this company.
Horrible customer service and quality. You can find better quality on Alibaba. I bought 2 jerseys and 1 bib. Bib has a minimal pad. I’ve tried to return and they only offer credit store and charged me $25 for return, also they don’t even provide a return label.
Purchased 2 jerseys in the wrong size. Only tried on one and then repackaged and sent back at my own expense to which I was greeted with a gift card for only 1 jersey and an email saying I stained the item and will not be able to exchange. Terrible service and return policy and while we’re at it terrible sizing guide. Overall would not recommend at all.
Ordered large size cycling shorts at the discounted price of $45, which were in stock at the time of order. I received size extra small. Neopro told me it was my fault for not reviewing the order. They offered me a store credit upon me paying for the return of the shorts. At this time the price of the shorts had risen to $65. Very poor customer service. I will never use them again.
Purchase bike shorts and top for husband for Christmas. All paid including shipping. No items received . Neopro kept sending me back to USPS saying it was delivered . USPS stopped responding to inquiries and neopro just washed their hands of it. Crappy customer service . Too risky to order from a company like this
No full refunds Don’t buy for MTB Dodgy company policies
Based on 40 verified customer reviews, neoprocycling.com holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.