NeoPro Cycling has a 1.4/5 rating primarily due to systematic failures in customer service, misleading sizing charts, and a restrictive return policy that only offers store credit instead of refunds.
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Ordered the Vercetti jersey for a race last year and the sleeves were/are insanely tight and don't stretch much at all. The chest fits perfectly fine, but the the sleeves are absurd unless you actually run them all the way to your elbow which I hate doing. (Makes wearing a roadie jersey look even dorkier than it already does.) Wasn't enough time to set up an exchange, but then the chest size probably would've been too loose based on it seemed to fit as designed there. So I didn't bother, that and they charge you to return and ship again and would been pretty upside down and likely still stuck with an ill fitting jersey. Every other jersey I can pull the sleeves up to my triceps easilly if I want so it looks more like a t-shirt (they actually stretch), not this damn thing. Literally so tight it cuts off my arm circulation if I try to pull them up some. If you're built like a bean pole you're probably fine, some of us do more than ride bikes and have some muscle on us.
The cycling jerseys are certainly not pro cut, not quality material, not a snug aero fit. I used the size guide, and the sleeves fit nicely, but the torso is too long and roomie and bunches up. Cheap jersey, but I won’t wear it, waste of money!! You can’t get a refund, only store credit and you have to pay for shipping to send it back.
I figured I try the brand. Give the lesser known a chance. Don't even bother. The bibs are not even worth half the price paid. Unable to get my money back. STORE CREDIT ONLY! Just buy from Amazon. Or pay the extra for good bibs of your favorite brand. Today received items from my store credit. Socks, Leg and Arm warmers. As of now the quality is much better than the bibs. I'll be finding out on how warm they are in a couple days.
The material seemed good for the price. Although their chart sizing is wayyyy off. Plus you have to pay for return shipping as well as having it shipped again. Customer service is beyond useless. They want me to figure out why my package hasn’t arrived 😂 what’s the sense In buying from them if you aren’t guaranteed your product. Stay away, other brands are better and easier to deal with the minor hiccups.
So far I have not received what I ordered. I’m talking more about how long it takes to ship from ordering to receiving item will be 10 days assuming it gets to me when it’s supposed to. They are out of Niagra New York so if close to there you should get item quicker. They use usps which is slow as molasses so so far I don’t know if I would use them again just on how long it takes to ship item alone I’ll update review once I receive my jersey
Purchased the NeoPro Cargo Bib Shorts. Quality and fit is poor for the money. Chamois is uncomfortable and fabric quite thin. I can only ride in them for an hour max. Also gave me saddle sores. If it wasn't for the decent pockets I'd give them only 1 star. I have $30 bibs from a well known Chinese online retailer that are better. Sorry NeoPro, I really wanted to like these and order again, but no.
Based on 40 verified customer reviews, neoprocycling.com holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.