neoprocycling.com Reviews: 40 Verified Reviews (1.4/5)

ReviewTerminal SummaryBased on recent reviews

NeoPro Cycling has a 1.4/5 rating primarily due to systematic failures in customer service, misleading sizing charts, and a restrictive return policy that only offers store credit instead of refunds.

What customers love

Affordable pricing compared to premium cycling brands
Acceptable quality for the price point on some items like jerseys
Fast initial order processing and shipping in some cases

Common concerns

Sizing charts are consistently inaccurate across products, forcing customers to pay return shipping for incorrectly-sized items
Return policy only offers store credit, not refunds, and customers must pay return shipping costs
Customer service is unresponsive, dismissive, and unprofessional; complaints are ignored or deleted from public platforms
Product quality is poor with issues including thin fabrics, inadequate padding, tight/restrictive sleeves, failing seams, and logos that fall off
Owners display contempt toward customers, including blocking critics on social media and making dismissive comments about customer concerns
No accountability for defective items or order errors; company blames customers instead

Customers mention

sizing accuracyreturn policystore credit onlycustomer serviceproduct qualityowner conduct

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Showing 2 3-star reviews

Verified

Jeff

21 April 2026

Bought 2 pairs of the bib shorts

Bought 2 pairs of the bib shorts. Had to return them because they run small. The sizing chart didn't match up with the shorts. They wouldn't exchange, or refund, they only offer store credit. It took a month to send the bibs back, get store credit, and receive the larger pairs. The shorts fit oddly. The legs are almost over my knees, the straps seem rough compared to what I normally wear. I haven't worn them yet, but kind of wish they would have just refunded me. It's worth paying more for kits that fit. Plus this feedback was deleated once posted.

Verified

Chris Tierney

5 September 2025

Let's be honest made in China not alot…

Let's be honest made in China not alot cheaper than quality brand like Castelli . On my second pair of bibs padding just OK . Jerseys good quality and well priced.

Frequently asked questions about neoprocycling.com

Is neoprocycling.com trustworthy?

neoprocycling.com is rated 1.4 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Bad. 3% of customers gave 4 or 5 stars.

What is neoprocycling.com's rating?

neoprocycling.com has an average rating of 1.4 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does neoprocycling.com have?

neoprocycling.com has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

neoprocycling.com — Review Summary

Based on 40 verified customer reviews, neoprocycling.com holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 3% of customers gave 4 or 5 stars.

neoprocycling.com Reviews