neoprocycling.com

What customers love

• Affordable pricing compared to premium cycling brands
• Acceptable quality for the price point on some items like jerseys
• Fast initial order processing and shipping in some cases

Common concerns

• Sizing charts are consistently inaccurate across products, forcing customers to pay return shipping for incorrectly-sized items
• Return policy only offers store credit, not refunds, and customers must pay return shipping costs
• Customer service is unresponsive, dismissive, and unprofessional; complaints are ignored or deleted from public platforms
• Product quality is poor with issues including thin fabrics, inadequate padding, tight/restrictive sleeves, failing seams, and logos that fall off
• Owners display contempt toward customers, including blocking critics on social media and making dismissive comments about customer concerns
• No accountability for defective items or order errors; company blames customers instead