Nike is experiencing severe customer dissatisfaction (1.8/5 rating) driven by widespread product quality failures, chronic shipping and fulfillment errors, and unresponsive customer service that frequently denies warranty claims.
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Bought a pair of Nike sneakers and it turned out to be one of the worst purchases I’ve ever made. After only a handful of uses, the sole started coming apart and the little rubber studs/bumps started falling off. Absolutely terrible quality for a brand charging premium prices. What’s even worse is the customer service. Even after sending proof of purchase, they keep asking again and again for “proof of purchase from the store,” as if what I already provided isn’t enough. Feels like they’ll do anything to avoid honoring the warranty. Honestly, a complete disgrace. I never expected this level of poor quality and support from Nike. Nike never again.
no accomadtion from staff
Men’s Nike sneakers were bought at DSW and after 4 weeks of wear, the sneakers started squeaking to the point where they are aggravating to hear and embarrassing to wear. This is the second Nike pair bought and WILL NEVER buy another pair again. Going to stick to Addidas from now on. You think you would get a quality shoe for $80.00. I guess I was wrong. Bye Nike!!
I bought Nike trainers for £120 at the end of March. After one month, I noticed an issue with the left trainer's sole — it had partially decompressed. I initiated a return on 28th April, and as of 16th May I still haven't received my money back. When I contacted their support, they confirmed the item is in their warehouse but said they are in no hurry. It's clear they have missed the two-week refund window, but nobody seems to care.
Experienced Nike's biggest member scam at O2 Factory outlet. Their recent 40% promotions in factory stores clearly says in the promo terms that the products already discounted by the store and backwall remains eligible for the discount but the manager refused both even I show them the promo terms and charged me 40% off their original outlet price. When raised to customer service the issue he said he has no access to a promotion that is published by Nike. I don't know what is the point he is sitting there at the customer service.
I was sent two right shoes(missing left) a on top of it it was a size 3 and 3.5 for kids soccer cleats. It was a gift for my son I glanced and didn’t realize until gifting it. Since it’s past 60 days they cannot do anything. No return, no exhange. Just sorry you’ve been a member for 14 years but your loss
Sold me products that are out of stock. No communication until I had to actively chase as my order hasn’t turned up within the time frame provided. Said there’s nothing they can do, they won’t cancel the order, say I have to wait to see if they will come back into stock. Terrible service and never ordering from them directly again.
2 times I have ordered from Nike and 2 times I was disappointed and didn’t receive my package. The first time, they put an address on my box that I did not provide to them. I double checked and shipping address was correctly input on my end and showing MY address. I didn’t get the shoes because they were sold out after that and don’t make them anymore. Second time, I ordered my daughter’s track spikes and paid $30 to have them here by today. They are still sitting under “label created”. Shipping was refunded, but shoes have 0 movement. I will never order from Nike again after this. No offer to even re-ship the same shoes. Nothing. Just refunded shipping charges with no other help. Nike is trash now. Buy their products elsewhere and not from them. Their customer service is AI.
It appears that in a bid to save money Nikey have shipped their customer service over to Egypt. It would explain why for the past month I have been going back and forth trying to sort out one fllamin order. It's like they're reading from a script omg. That's not saving money nike. That's not making any. Liquidation time maybe?
Order no #C01582837673 My order was completely wrong!!!! Two items are completely missing, 1. NikeCourt, Men's Max90 Tennis T-Shirt (MISSING) 2. Nike Everyday Elevated, Crew Socks (3 Pairs) (MISSING) Instead of the T-shirt I ordered, I received an 'authorised personnel only T-shirt'!!! I called immediately to enquire about my order and I was told that I have to wait 8 days at least, so they can investigate what happened!!! (Case no. 136912246). I am appaled and completely in disbelief of the customer service and care from NIKE. First they havent sent me the items I ordered, which they cost at least £50+ and I have to wait 10 days to find out what will happen????? I thought I am ordering from a 5 star company and not from TEMU!!!!!!! Extremely dissapointed and will be filing a major complaint!!! Its totally unacceptable!!!!
I will never ever buy nike shoes again. I dont care how nice they look. There own workers told me there quality went down on all there clothing and shoes. I sent a pair in for warranty not even 2 months and there claiming it is wear and tear from where its located its impossible, dont support this brand its garbage .
Based on 17 verified customer reviews, Nike holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 12% of customers gave 4 or 5 stars.