Nuamore delivers high-quality watches with exceptional customer service recovery, but is significantly hindered by a burdensome returns process that frustrates customers and contradicts its otherwise positive reputation.
What customers love
Common concerns
Customers mention
I ordered my watch after seeing it and reading the reviews on instagram. It arrived beautifully presented and a prompt service. It’s a beautiful piece and I feel very special wearing it. I get many compliments
They are pretty scammy. They make it hard to return. They will do everything possible to make you not return. 5 emails just for them to tell you how to return it. They also charge for the shipping label and 6% processing fee and it has to be within two weeks of received instead of the standard month. Also, the watches feel cheap. I would never buy from here again. Regret buying.
Great watch and fashionable and affordable
Purchased oceana watch with ruby face it's absolutely stunning and looks quite expensive. I was so impressed I've just order another one with the green face .
Well, In today's Day & age where we do almost 90% of Shopping online, we expect easier returns process for sure. Amazon has changed our habits of almost buying anything as soon as you like it because you can return it easily. That's not the case with this company. We need to send at least 4 emails before they will even approve a customer to return an item. They need detailed reasoning, Photos of Packaging, Photos of Item, Photos of all the content in the Box, etc. They also try to push you to accept a Store Credit instead of just returning. If you are able to spend that much time & effort with them via emails, you still need to Pay for 6% restocking fee, Return Label fee and then wait for 2-4 weeks to get your money back. Until then, you are on the hook and just praying. I won't waste my time in future to shop on this website after having gone through my last return process experience.
The whole experience was amazing. Easy ordering and was pleasantly surprised when I received my watch. I have purchased 4 watches in the last couple of months and the packaging of my Nuamore was exceptional compared to the other purchases I made. I'm a very happy customer.
Great quality of watches I’m very happy with my purchase. Thank you!
Excellent quick customer service.
Product was well advertised on social media thought i would take a look I purchased a gold watch and the service and product are amazing - I then decided to purchase another gold coast watch with bracelet as I have an employee retiring in July 26 and wanted something special for her. She will be over the moon with this
Make sure you are 100% sure you want your item before ordering! The company’s return policies are onerous. It is not a simple process. I had to send an email, they replied, and it wasn’t until the the third or fourth round of back and forth emails when I was finally granted permission to return an item for which I paid $140. In other words, it’s not a Rolex. They want photos of the item AND the packaging, and then they will send (finally) a return label. I would never buy from them again! There will be a 6% fee as well as a fee for the return label. Oh, and did I mention that the box, when it was shipped to me, was wrapped and taped in plastic that was impossible to cut through with sharp scissors? Don’t order from Nuamore unless you are dead sure.
I ordered watch on Feb 10 and it arrived packaged securely on Feb 18. It's beautiful, just as in photos. I didn't order a fitting kit & took it to fast jewelry repair store in the mall who removed a few links for $10. Fits great, keeps great time and I love to wear it. I've had zero issues and am very happy with my watch. 🙂
I ordered incorrectly, and emailed customer service within minutes. The response time was immediate and they resolved the problem right away. Excellent customer service. I am excited to see my new watch.
Lovely watch, very happy. And delivered quickly! Thank you
Efficient, friendly and easy to deal with.
I’m a time piece -a-holic and quite picky in my choices!! When this one came, it quickly became my favorite (shhh, don't tell the others 🤣) because of its sleekness, beauty and simplicity. I’m already considering another piece from this brand!!
Based on 40 verified customer reviews, Nuamore holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 83% of customers gave 4 or 5 stars.